KEY RESPONSIBILITIES
Customer management: Partner and maintain great relationship with customer as strategic partner for growth with L’Oreal
- Deliver deals closing with customer, negotiate contracts, payments terms, responsible for receivables and revenue consolidations for financial reports
- Ensure categories & brands ranking in that customer & key events
Drive key customer and categories growth target, including but not limited to: categories growth management, assortment, perfect store online & offline, campaign & BAU, demand planning joint-forecast, fulfillment & delivery, etc.
- Identify growth opportunities in that customer per categories & translate into monthly business plan
- Work closely with customer & internal teams for monthly master business activities plan & ensure perfect execution
- Work closely with customer to deliver joint-forecast demand planning & goods inbound perfect execution; work closely with internal teams to ensure joint-forecast is well-captured & delivered
- Manage full P&L of the account, with high responsibility for profitable growth while manage account competitive growth
- Collaborate with internal teams to ensure flawless end-to-end fulfillment & delivery to customer
Manage operation excellence in online platform of customer
- Ensure perfect store online targets
- Identify opportunities to grow sales via onsite visibilities & onsite activities engagement
- Ensure product content, promotion framework & visualization are deployed following categories’ jobs-to-be-done
Manage operation excellence & operation teams in offline stores
- Ensure perfect store offline targets
- Collaborate with operation teams to ensure delivering Perfect store execution
REQUIREMENTS
- At least 3+ years working experience in: sales, business development, account management; Online industry, eCommerce, FMCG/ Health & Beauty O2O Channel
- Other relevant experiences in eCommerce, FMCG & Health & Beauty chain is a strong plus
- Not preferred but could be extended to any sales experience if the candidate demonstrate high willingness to work in this Health & Beauty O2O channel and exhibit great customer relationship & management experience, strategic and commercial skills/experience
- Very strong knowledge of online business, FMCG industry, Health & Beauty O2O
- Online working experience is an advantage
- Very strong customer management & development skill; customer relationship building skill
- Very strong negotiation skill and selling skill
- Self-motivated, interpersonal skill, bias for action, data driven & data analytical skill, result oriented
- Strategic thinking and problem-solving ability with entrepreneur mindset, strong ownership & leadership
- Skilled in multi-tasking, delivering under tight timelines, adapting quickly to change
- Planning and organization skills, be able to work under pressure
