RESPONSIBLE FOR:

·       Brand Education and respect of brand DNA in the field & Online

·       Assisting Education Managers with Functioning of Access on brand pages

·       Assisting Education Managers with Brand Content available on Access

·       Traffic to the brand pages

KEY JOB ACCOUNTABILITIES:  

Work with sector Business Partner to provide trainings for clients on products and services, and thus help boost turnover of the salon, through improved use of technical products and services and better sell out of retail products: 

·       Visit and train customers to develop their technical skills and product knowledge, working closely with the Business Partner 

·       Visit and train new potential client partners, in coordination with the Business Partner. 

·       Organize and lead training sessions in salons, in academies or online, in line with Brand Education strategy (choice of location, model recruitment, logistics, administrative follow-up, etc.) 

·       Integrate and convey brand values to clients, improving in salon consumer experience of the brand. 

·       Provide trainings for hairdressing schools of their area 

·       Train Business Partners on Brand (products and services) 

·       Relay Access to clients 

TECHNICAL / PROFESSIONAL & PERSONAL COMPETENCIES REQUIRED:  

EMBODIES BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE  

·       Master brand identity and knows sense of purpose  

·       Masters’ fundamental knowledge: products, categories, gestures, sales and service  

·       Master competition, market, clients, and trends knowledge  

DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION  

·       Elaborates service & retail education plans aligned with business priorities  

·       Cooperates with 360° internal and external stakeholders guarantying a consistent    customer experience 

·       Pilots & monitors Retail & Color Education's Efficiency 

 DESIGNS, TRANSMITS & EMPOWER  

·       Designs appropriate learning solutions for Customer Experience O&O  

·       Delivers & transmits Education Contents O&O 

·       Provides personalized follow-up & coaching  

·       Animates learning communities with passion 

ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE  

·       Fosters empathy  

·       Knows customer profiles & transmits customer centricity  

·       Continuously elevates services standards and POS execution according to brand specificities 

  TECHNICAL AND PROFESSIONAL COMPETENCYS REQUIRED:

• Masters brand identity and value proposition knowledge
• knowledge of brand’s products, categories, sales, and services
• Knowledgeable about competition, market, clients, and trends knowledge
• Continuously elevates services standards and POS execution according to brand specificities
• Strong customer service and communication skills
• Experience in team collaboration

·       Minimum of 3 years working with professional hair products (education and/or sales) 

·       Minimum of 5 years working experience with professional hair colour

EDUCATION KNOWLEDGE AND EXPERIENCE

• “Metier” expertise (Hair)
• Qualified Hair Stylist (TRADE TEST)
• Expert brand and product knowledge
• Excellent knowledge of business environment and culture
• Networking skills
• Passion for education, transfer of his/her know-how and ability to engage stylists
• Training delivery skills & communication skills
• People & service oriented
• Relationship driven
• Matric
• Computer literate on MSOffice Power Point, Excel & Word

DIGITAL:

• Digital savviness, ability to leverage online learning to maximize education reach
• Awareness of latest digital trends
• Understanding of social media levers

L'ORÉAL COMPETENCIES  

·       Innovator  

·       Strategist  

·       People Developer  

·       Integrator  

·       Entrepreneur