Key Job Accountabilities:

• Establish strategic direction and drive the team to follow in an effective and simple framework for respective BU and regions
• Define Training Strategy per Brand in Travel Retail Asia perimeter, adapt modules per countries based on specific needs in connection with commercial team

• Monitor feedbacks, comprehend, and articulate impact of implemented training activities to the business

• On board, manage and upskill Education Managers on relevant skills and knowledge based on evolving business needs
• Identify opportunities regarding business development, as a result, translate insights into R&E strategy
• Develop talent capability through comprehensive team composition, delegation of tasks and authorities in the team, performance management, and development, succession planning, and talent diversity
• Ensure Retail Excellence at the POS, define specific Retail and Education action plans to consumers based on Global Shopper approach with Marketing / Commercial / Global shopper teams to guarantee brand image at the POS in connection with relevant departments (e.g. Marketing, Commercial, Merchandising)
• Manage conflicts and negotiations professionally with multi perspective considerations

• Define specific actions plans and modules and implement in the POS in connection with Commercial team 

• Balance budget across APAC with P&L impact in view of business needs
• Manage Budget of Retail and Education per brand in their training costs (trips, gifts, uniforms…) and training tools

• Recruit, develop and manage team. Act as a trusted advisor to RED / GM, to demonstrate R&E expertise/authority to achieve strategic business priorities

Key Skills:

 Embodies Brand Identity and Knows Selective Beauty Universe

• Master brand identity and knows sense of purpose
• Masters fundamental knowledge: products, categories, gestures, sales and service
• Master competition, market, clients, and trends knowledge 

Drives Business Through Service and Retail Education

• Elaborates service and retail education plans aligned with business priorities
• Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience
• Pilots and monitors Retail Education's Efficiency 

Designs, Transmits and Empower

• Designs appropriate learning solutions for Customer Experience
• Delivers and transmits Education Contents
• Provides personalized follow-up and coaching
• Animates learning communities with passion 

Elevates Customer Experience and Service Attitude

• Fosters empathy
• Knows customer profiles and transmits customer centricity
• Continuously elevates services standards and POS execution according to brand specificities

Requirements:

• Bachelor’s degree or above preferable in Business, Marketing or related discipline or equivalent professional certification 
• Minimum 8 years’ experience as Retail Manager or Education Manager in cosmetics and retail environment
• Strong communication, influencing and negotiation skills is a must
• Strong analytical, conceptual, organizational, and problem-solving skills
• Capacity to motivate, coach and train staff, as well as to identify opportunities and propose action plans
• Demonstrated leadership capacity and people development track record
• Proven track record of developing processes and standards that enable operational efficiency
• Strong sense of aesthetic sensibility and creativity, preferably having an in-depth product and brand knowledge

•     High sense of luxury and service excellence is highly preferred   

•     Good understanding of FMCG or beauty industry