Fonction professionnelle: Quality

Type de poste: Permanent

Type de contrat: Full - Time

Site: North Little Rock, AR

Pays: United States

Job Title:           Quality Manager

Division:           L’Oreal Operations

Location:          North Little Rock, AR

Reports To:       Quality Director


Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beautyin terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.


At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L’Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain.


What You Will Do:

The Quality Manager is responsible to animate the quality system in regards to packaging launch, new equipment validation, and continuous improvement.  The role is responsible for developing strategy for the launch process E2E by animating validation of new equipment and product launch best in class.  The QM is responsible for the management of the consumer feedback and ensures the appropriate actions are put in place within the launch process to guarantee satisfaction of the consumer. The QM is responsible for continuous improvement in relation to the launch process, quality system, and sustainability.     

What We Are Looking For:

Required Qualifications:

  • BS degree in a Science, or Engineering field, Six Sigma Certification a plus; 
  • Minimum 3 years of experience in a Quality leadership role;
  • Ability to teach statistical processes and validation activities to the team;
  • Requires the ability to meet deadlines, have good organizational skills and have the ability to work independently;
  • Requires understanding of IQOQPQ and Six Sigma for proper interpretation of results;
  • Must have strong written and verbal communication skills.

 Responsibilities are not limited to the below listing:

  1. Knows and understands L’Oreal and compliance policies and builds the quality system around them. 
  2. Understands and is knowledgeable in methods and plant processes in an effort to enforce and improve.
  3. Management of customer complaints, including sample reception, recording, coordinating required testing/investigation, completing reports, and communicating results. 
  4. Performs complaint trending with coordination of preventive actions in relation to launch.
  5. Facilitating and ensuring thorough Root Cause Analyses are conducted for complaints and CAPAs are sustainable and prevent future occurrences.
  6. Contacting internal and external experts to help resolve issues and benchmark best practices.
  7. Perform internal audits and drive the action plan to closure. 
  8. Analysis and trending of quality indicators.  Drives actions plans with responsible department associated with any deviations.
  9. Actively engaged in safety and quality programs

What’s In It For You:

  • Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
  • Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
  • Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
  • Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
  • Employee Resource Groups (Think Tanks and Innovation Squads)
  • Access to Mental Health & Wellness Programs


To learn more about L’Oréal’s commitment to sustainability, please click HERE 

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time. 

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.