Fonction professionnelle: Training & Education

Type de poste: Contrat A Duree Indeterminee

Type de contrat: Temps plein

Site: Johannesburg

Pays: South Africa

KEY JOB ACCOUNTABILITIES

  • Training and Education on medical terminologies, concepts and pathologies all relevant to dermatological products 
  • To foster and drive efficiently the sell-out through ensuring the best technical mastery of brand products in stores and medical practices, implementing international frameworks
  • Impersonate and transmit brand values to the distribution 
  • Train the teams on new modules, engage sales & marketing teams around education - Keep an eye on competition and report qualitative feedback from the field as well as utilising insights from medical
  • Develop the country’s training program, in line with the marketing plan and ensure medicalisation across all levels within LDB
  • Ensure development of expertise and know-how - support teams on leveraging knowledge (via training) to deal with all KOL's, medical fraternity and key stakeholders


DESIGNS,TRANSMITS & EMPOWER

  • Designs appropriate learning solutions for Customer Experience
  • Delivers & transmits Education Contents
  • Provides personalized follow-up & coaching 
  • Animates learning communities with passion


EMBODIES BRAND IDENTIY & KNOWS SELECTIVE DERMA / BEAUTY UNIVERSE 

  • Master brand identity and knows sense of purpose 
  • Masters fundamental knowledge : products, categories, gestures, sales and service 
  • Master competition, market, clients, and trends knowledge


DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION

  • Elaborates service & retail education plans aligned with business priorities
  • Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience
  • Pilots & monitors Retail Education's Efficiency


ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE 

  • Fosters empathy
  • Knows customer profiles & transmits customer centricity
  • Continuously elevates services standards and POS execution according to brand specificities


PROFESSIONAL & TECHNICAL COMPETENCIES

  • Medical qualification or relevant experience within the medical \ pharma industry (BSc, Pharma)
  • Knowledge of various pathologies in the medical industry (Ideally focused on dermatology)
  • Defines local education strategy, in line with local LDB / Brand activation strategy and global LDB/ Brand education strategy. 
  • Animates, Develops all relevant material for internal teams.  
  • Deploys global or personalized education programs for clients and collaborators. These programs can include face to face, events and digital 
  • In charge of activation and local content
  • Strategizes and tracks education performance through global and local KPIS


L'ORÉAL COMPETENCIES

  • INNOVATOR
  • STRATEGIST
  • PEOPLE DEVELOPER 
  • INTEGRATOR 
  • ENTREPRENEUR


We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability. We adhere to all local Labour Relations legislation.

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