Fonction professionnelle: Digital

Type de poste: Permanent

Type de contrat: Full - Time

Site: Prague

Pays: Czech Republic

Social Media Community Specialist

Manage social interactions across brands´ social media channels to increase brand exposure and strengthen brand image and customer´s experience.


  • Customer Service - interact with consumers

Interact with consumers (followers, viewers, fans) in social media channels of our brands (Facebook, Instagram) using social media management software Sprinklr

Ensures good customer service through providing appropriate information to answer questions, including providing data for reports to justify the value & contribution of social communities to institutional KPIs.

  • Enhance and monitor Brand´s visibility

Act as an in-house community insights expert who can advise internal stakeholders in current trends, customer’s behaviour & insights

Watch for UGC, identify and curate existing relevant UGC content in line with the brand sense of purpose

Keep up to date on social media trends and best practices educating internal stakeholders

  • Provide internal stakeholders with detailed feedback

Produce social media listening and engagement reports for internal teams to fuel insight development

Summarize insights and conversations to create actionable, operational reports that lead to optimization and efficiency in performance


Who are you?

  • Minimum 1 years of social media experience demonstrating success with community growth and engagement

  • Experience in social with both B2C initiatives; experience with beauty community a plus

  • Strong project management skills, specifically managing deadlines, social execution and reporting

  • Experience with PR writing and blogger outreach programs a plus

  • Motivated community manager who will continually optimize social efforts and generate new ideas to spur growth and engagement

  • Must be a creative thinker who continuously generates innovative ideas to reach target audiences and business objectives

  • Ability to manage, monitor and participate in conversations with customers, fans and enthusiasts on social channels

  • Excellent writing skills and experience drafting social posts, working with editorial and content calendars

  • Excellent interpersonal communications skills and articulate in presenting and selling your ideas

  • Experience working with social media analytics, specifically measurement and effectiveness of social media activities

  • Openness to monitoring social communities during nonstandard work hours, if needed

  • Ability to execute and manage paid social ad campaigns is a plus

  • Must have strong grasp of Social Media, Facebook, Instagram, etc.

  • Ability to create and manage social communities

  • Must be very comfortable on phone with customers

  • Extremely Organized

  • Efficient Multi-tasker