Domaine: Digital

Type d‘emploi: Temps plein

Ville: ILE DE FRANCE (except Paris)

Pays: France

Organization :


L’Oréal is present in 130 countries on five continents. For more than a century, L’Oréal has devoted itself solely to one business: beauty; it is now the industry world leader with €25, 26 billion consolidated sales (in 2015).

The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires. To achieve this ambition, L’Oréal can rely on the support of a performing IT team.

IT EMEA’s purpose is to answer and anticipate business expectations efficiently by deploying and developing IT solutions accross Europe, Middle East and Africa.

As a true business partner for all our divisions, our multicultural team directly contributes to the success of L’Oréal’s brand portfolio: Lancôme, Yves-Saint Laurent, Biotherm, Kiehl’s, La Roche Posay, Vichy, Garnier, Maybelline New-York, Kerastase, Redken (…)


Responsibilities and main missions:


  • Website monitoring solution management and administration
  • Definition of scenarios for all websites hosted in EMEA realm and monitoring of their performances
  • Define, document and maintain Quality criteria and best practices
  • Monthly KPI dashboard creation and analysis
  • Action plan definition and follow-up in order to improve website performances
  • Platform workflows monitoring (data exchange between different e-commerce layers: Demandware, OMS, SAP, CRM...)
  • Risk communication and mitigation in a timely manner
  • Maintain QA documentation keeping it accurate and complete
  • Account role definition and access granting for all users using digital tools such as Demandware, Jira and our different PSP providers.

Experience and expected qualities:


To fill this position, we are looking for a strong team-player with excellent communication / interpersonal skills. You should be able to demonstrate the ability to achieve results, innovate, and communicate confidently with a wide range of people at all levels of responsibilities.


  • Strong Quality Assurance skills and wide technical knowledge
  • Mastering at least one monitoring solution (Catchpoint, Keynote, IP Label…)
  • DevOps past experience a bonus
  • Planning and organization skills
  • Communication and interpersonal skills
  • Demonstrated analytical, reporting and presentation skills
  • Organized and solution minded
  • Strong interpersonal and influencing skills
  • Strong affinity with IT across multiple domains
  • Listening skills
  • Innovative mindset
  • Assertiveness
  • Agile methodology to define and enforce
  • Fluent English mandatory

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