Fonction professionnelle: Information Systems
Type de poste: Permanent
Type de contrat: Full - Time
The EMEA Service Delivery Manager (SDM) is part of the Sales and Marketing team at IT EMEA. IT EMEA is beginning to standardize all Sales & Marketing solutions on a single integrated Salesforce Platform, aiming to deliver modern, agile B2B products to L’Oréal’s internal users and customers in Europe’s countries. As part of this transformation, existing CRM solutions on SAP have to be maintained and as part of legacy decommissioning plan, existing business capabilities should be built inside the new Salesforce Platform. Integrations with upstream and downstream systems should be mastered to deliver high business value to customers.
The role of the SDM is to ensure that the maintenance of legacy system is done with good service levels and to plan & execute the transition of legacy systems to the new SFDC platform. The SDM will be a technical and functional referent of SAP CRM applications and integrations with other L’Oréal systems. He/She will work very closely with Business and IT collaborators on the concerned applications.
Ensures the smooth operations of one or more applications on legacy CRM during its full life cycle.
Lead and implement the legacy decommissioning strategy by ensuring that the business capabilities of existing applications are either built in the new platform or replaced with advanced features offered by the platform.
Contribute to the Salesforce current Product roadmap and Squad.
Work in close collaboration with the Enterprise and Platform Architecture team to build and test robust interfaces with SAP and middle-ware.
Education : Bachelor's degree in Management Information Systems, Computer science or related field