Fonction professionnelle: Operations

Type de poste: Permanent

Type de contrat: Full - Time

Site: Kiev

Pays: Ukraine

You are dynamic, curious, ambitious and passionate to beauty? Then this position is made for you! As a Customer Service Operator you will be the privileged interlocutor of clients and ensure the complete execution of the order-to-cash cycle.

Key Responsibilities:

  • Establish a personalized relationship with the client in order to optimise the service level
  • Proactively ensure order processing and follow-up until the delivery
  • Efficiently answer to the clients requirements (deadlines, shortages, information, disputes)
  • Record, analyse and follow up the disputes situations (complains, deductions, returns etc.) in accordance with the Credit Manager,the sales and controlling teams, and the physical distribution

Your Background:

  • Higher education
  • Good interpersonal skills
  • Experience in customer service is a plus
  • SAP knowledge is a plus
  • Fast reaction, ability to listen
  • Attention to details
  • English intermediate

Our Commitment:

  • An inspiring challenge with the n.1 Beauty Tech Company in the world
  • Competitive remuneration
  • Career opportunities and personalized development
  • Professional benefits