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Analyst - Customer Service

Titolo della posizione: Supply Chain

Tipologia di contratto: Tempo Indeterminato

Orario di lavoro: Full - Time

Sede: Monmouth Junction, NJ

Paese: USA

Who We Are:  

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.  

At L'Oréal Luxe our mission is to provide our consumers the best products and brand experience by making it unique. Our portfolio is composed of 21 brands including major brands, highly aspirational and multi-expert, such as Lancôme, Yves Saint Laurent, and Giorgio Armani. 

What You Will Do:

Overall responsibility is to provide full service to US + International affiliates to ensure timely shipments. This includes but is not limited to adherence to service level expectations, execution of order management and timely resolution of shipments matters and claims. 

Key Job Accountabilities:

  • Manage order processing to ensure timely shipment of finished goods and accessories to our US and International affiliates. This includes shipment out of Charles Court IDC and direct shipments out of Asia. 
  • Manage active communication with affiliates and resolve order/shipment matters. Monitor all shipments to ensure shipments ship within the month.
  • Quarterly review with top affiliates to strength relationship and ways of working
  • Liaison with the DC and GSOP on exception management  
  • Manage exception requests (for example: affiliate mode change, order cancellation, affiliate-affiliate stock transfer)
  • Maintain weekly shipment tracker and KPI reporting
  • Evaluate and process claims due to shortage, damage, shelf life, etc. 
  • Identify opportunities for process improvements and implement projects

What We Are Looking For:

Job Requirements:

  • BS/BA degree in Engineering, Supply Chain Management, Business or other related field.
  • 1-3 years experience in planning, inventory control, customer service or related experience
  • Proficient in Excel
  • Strong Analytical Skills
  • Excellent communication, interpersonal and organizational skills
  • Ability to handle multiple projects simultaneously with strong attention to detail
  • Ability to build and maintain positive relationships with internal and external customers
  • Ability to work effectively in a multi-divisional environment, demonstrating professionalism at all times
  • Knowledge of SAP a plus

Please note:  This job description does not list all duties of the job.  Employees may be asked by management to perform other duties.  The employer has the right to revise this job description at any time.

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs. 

Additional Benefits Information As Follows: 

  • Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)   
  • Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)   
  • Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)   
  • Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)   
  • Employee Resource Groups (Think Tanks and Innovation Squads)   
  • Access to Mental Health & Wellness Programs    

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! 

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.  

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.