Job Title:  Coordinator, Shopper Engagement (Kiehl’s US)

Division:  L’OREAL Luxe

Reports to: VP Shopper Engagement

Location: NY Hudson Yards

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Luxe our mission is to provide our consumers the best products and brand experience by making it unique. Our portfolio is composed of 21 brands including major brands, highly aspirational and multi-expert, such as Lancôme, Yves Saint Laurent, Giorgio Armani, and Valentino.

What You Will Learn:
The Shopper Engagement Coordinator plays a critical role in driving brick-and-mortar performance for Kiehl’s Since 1851. Reporting to the Vice President of Shopper Engagement, this role serves as the operational backbone for Field Sales, Kiehl’s Stores, and Education & Events, ensuring flawless execution across retail operations, wholesale field, events, and education initiatives.

You will own key operational workflows, manage cross-functional coordination, and keep teams equipped, informed, and set up for success—so they can focus on delivering best-in-class shopper experiences.

Field Sales Operational Support:

• Act asa central pointof operational support for Field Sales, Kiehl’s Stores, and Shopper Experience leadership
• Own purchase order creation in My Market for all Shopper Engagement initiatives
• Create, manage, and track rent payments, partnering closely with landlords,realestate, andfinance
• Manage shop orders and gratis budgets across Education, Stores, and Wholesale
• Coordinate and process retailer event intake forms in collaboration with cross-functional partners
• Allocate and distribute seasonal field tools, including GWPs and in-store collateral
• Order and manage retail and field supplies for Kiehl’s Stores and Wholesale teams (bags, lab coats, andadditionalmaterials)
• Support consistent andtimelyfield communications tied to key business initiatives

 
Events and Educational Support

• Partner with the Head of Education to support National Sales Meeting (NSM) planning and execution
• ManageLogibookforecasting and planning for new launches, including collateral and tools
• Own andmaintaintheeventingcalendar, ensuring visibility and alignment across teams
• Coordinate Welcome Boxes for new Skin Pros
• Manage ordering and distribution of holiday gifts and recognitionmoments

What We Are Looking For:

• Minimum2years sales experience,retailcosmetics/fragrances experiencepreferred
• Proficient inMicrosoft Suiteof tools (Excel, Power Bi, One Note, Teams)
• Proactive organizer whois goal-drivenanddemonstrateslearning agility
• Must be creative incommunication to field teamand motivation of daily/weekly objectives
• Strong interpersonal, organizational, and communication skills
• Enthusiastic, friendly, positive energy
• Exceptional customer service skills

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows:

Salary Range: $61,600.00 - $84,700.00 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)  

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)  
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)  
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)  
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)  
• Employee Resource Groups (Think Tanks and Innovation Squads)  
• Access to Mental Health & Wellness Programs   

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.