Job Title: Manager, Supply Chain Fulfillment Business Expert (North America) - Project Burger
Division: Operations
Location: Clark, NJ
Reports To: NA Burger Program Director
Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L’Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain.
The "Burger Project” is a collaborative business and IT initiative to orchestrate and build a future-proof, omnichannel multi system and process architecture that seamlessly integrates all sales channels. This multilayer architecture enhances operational efficiency from order orchestration to sales, payment and inventory reconciliation with the following four key objectives.
- Optimizing and harmonizing the existing IT ecosystem and tools.
- Centralizes order aggregation and aligns data for improved reconciliation.
- Implementing the global IT ecosystem architecture compliant with SAP S/4 requirements
- Enabling agile and simplified deployment of new marketplaces and unlocking new omnichannel capabilities.
What You Will Do:
This is a high-impact role with significant responsibility for transforming L'Oréal's D2C, Marketplace and retail fulfillment while ensuring uninterrupted business operations and unlocking new capabilities. You will lead the WMS (Warehouse Management System), 3PL (Third Party Logistics) & TMS (Transportation Management System) related aspects of the Burger program implementation. Your success hinges on fostering strong collaborations with business units and IT teams across L'Oréal USA/Canada and Salon Centric.
- Align WMS, 3PL and TMS functionality to the objectives with L'Oréal USA / Canada / Salon Centric's broader business strategy and global Burger project.
- Facilitate workshops to address issues and lead a task force team as needed
- Proactively identify and address implementation obstacles, offering viable solutions to keep the project on track.
- Align WMS, 3PL, and TMS functionality to be NEO / S4 Compliant
- Collaborate with the OMS, ODES (WMS) and TMS Product Owners and NAFS leadership
- Project Leadership & Stakeholder Management:
- As part of the Burger Project team, contribute and actively participate in the L’Oréal USA/Salon Centric Burger Steering Committee, providing clear communication on project progress, risks, and decisions.
- Challenges the current ways of working in the light of new solution and Core processes adoption
- Proactively identify and address implementation obstacles, offering viable solutions to keep the project on track.
- Align WMS, 3PL & TMS project objectives with L'Oréal USA/ Canada /Salon Centric's broader business strategy, including NAFS (North America Fulfillment Supply Chain) OCS (Omni-Channel Supply Chain) and NEO transformation initiatives.
- NAFS (North America Fulfillment Supply Chain) Implementation & Optimization:
- Define and implement the processes required for the successful Burger implementation of the WMS, 3PL and TMS, ensuring it meets current and future business needs for the following:
- LUSA D2C and retail (BOSS (Buy on line Ship from Store)/ BOPIS (Buy on line pick up in store))
- Canada D2C, B2b and retail
- Amazon FBA
- Remediation for S/4
- Anticipate future business and technical requirements, including integration with existing systems like SAP (including potential migration to S4), OMS, 3PL platforms, and POS systems.
- Design and implement robust business rules that optimize inventory management, fulfillment costs, and service level agreements tailored to different customer segments.
- Technical Expertise & Testing:
- Lead the development and execution of comprehensive test plans to ensure the WMS, 3PL and TMS meets functionality, performance, and integration requirement as part of the Burger and NEO remediation.
- Collaborate closely with IT and technical teams to ensure seamless system integration and data flow.
- Project Management Excellence:
- Manage the project plan, meticulously tracking progress, CapEx and OpEx expenditures, and ensuring alignment with the business case assumptions.
- Lead change management efforts, effectively communicating changes and ensuring smooth adoption across the organization.
- Provide ongoing support during the NAFS NEO remediation, ensuring the achievement of defined success KPIs.
What We Are Looking For:
Key Qualifications & Skills:
- Bachelor’s degree, preferably in Information Systems, Engineering, Business, or a related field.
- 4+ years of proven experience in project management, ideally with a focus on supply chain or IT implementations.
- Prior experience with WMS (Manhattan), 3PL’s and / or TMS is highly preferred.
- Experience in eCommerce and/or Retail environments is a significant plus.
- Strong understanding of order-to-cash processes, supply chain operations, and system integration principles.
- Expertise in project management methodologies, particularly Agile and Scrum.
- Dynamic / energetic, proven ability to lead and motivate cross-functional teams, build consensus among stakeholders, and drive complex projects to successful completion.
- Excellent communication and presentation skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
- Strong analytical and problem-solving skills, with the ability to identify root causes and develop creative solutions.
- Highly organized, detail-oriented, and adept at managing multiple priorities in a fast-paced environment.
As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.
Additional Benefits Information As Follows:
- Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
- Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
- Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
- Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
- Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
- Employee Resource Groups (Think Tanks and Innovation Squads)
- Access to Mental Health & Wellness Programs
Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
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