At L’Oréal Professional Products Division (PPD), our 10 world-renowned brands create products for the finest salons. We are privileged to partner with hair care professionals worldwide, and provide them with the latest innovation, newest technologies and best education in order to deliver outstanding professional service to discerning consumers.
Now we are looking for an ambitious and enthusiastic Education Manager to drive our brand’s know how, train clients and represent the brand’s identity.
This is a senior role reporting to the Brand Director. It involves clients’ training on brand’s products and techniques, and requires at least 5 years’ hairdressing experience in an industry environment with a strong retail culture and exposure to digital transformation.
We know our industry is changing at an unprecedented pace. That’s why we’re driving a global programme of smart transformation. But we’re not asking you to run with what’s already in place. We’re asking you to surprise
us with your creativity and experience to deliver the best on the brand.
Visits and trains existing and new potential customers to develop their technical skills and product knowledge, working closely with the commercial sales representatives.
Follow high potential clients individually
Leads training sessions in salons, academies… in line with Education strategy
As a successful Redken Education Manager, you’ll need to have a strong understanding of the customer and the consumer and be highly knowledgeable about the salon business. You will be the main guardian of the brand’s awareness. Communicate brand’s values and product information in seminars, trainings (classroom, digital, webinars…) to customer and colleagues.
Work closely with our trade partners and our global teams, to share and identify opportunities in the market place relevant to the local market. Improve in-salon and adapt to brand standards.
In short, you’ll inspire our clients and customers to transform hair to make Redken a great place to win.
You have the inspirational personality to get people behind you. We expect you to create inspiring training sessions while never losing sight of our clients and customers. You’ll need to have a high level of communication with a go to market approach, ensuring regular trainings to drive sales. You will need to be digital savvy and creative always looking for latest trends to apply on the brand when relevant.
•Entrepreneurial. You always spot opportunities to shake things
up and change the world for the better.
•Creative. Always on the lookout for latest trends to inspire new ideas related to the brand’s image.
•Results Driven: Always working towards achieving best results with a positive ROI.
•Only human. You may make mistakes sometimes but you have no fear of failure because you’re smart enough to learn from them.
•Ambitious. You crave success and we’ll support you all the way.
That way, we all win.
•Respectful. Whether you’re talking to top management or a salon owner round the block, you treat everyone the same.
•Responsible. You’ll treat our customers, our consumers and our money
as if they’re your own. Because they are.
•Open. To new ways of doing things. To other people’s (sometimes crazy) ideas.
•You. You’re real. And you’re true to yourself. We cherish and celebrate diversity so you’ll feel right at home whoever you are.
•5+ years’ experience as a hairdresser
•Strong and inspirational presentation skills
•Strong negotiation skills
•Deep knowledge of all technical hair topics, including color
•High communication skills to know and interact with clients while transmitting customer centricity
•Collaboration and team work skills, to develop the best tailor-made education and business development plan for the customer