Cargo: Retail Corporate
Tipo de posição: Permanent
Tipo de emprego: Full - Time
País: United Arab Emirates
To train clients (as well as internal staff) on brand-related products and services.
EMBODIES BRAND IDENTITY & KNOWS SELECTIVE BEAUTY UNIVERSE
· Masters fundamental knowledge : products, categories, gestures, sales and service
· Master competition, market, clients, and trends knowledge
DRIVES BUSINESS THROUGH SERVICE & RETAIL KPI
· Elaborates service plans aligned with business priorities across all markets to build the SKC ranges.
· Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience
· Pilots & monitors Retail Education's Efficiency: have field expertise + managing stocks, retail KPIs …
DESIGNS,TRANSMITS & EMPOWER/ RETAIL EFFICIENCY & TRAINING
· Designs appropriate learning solutions for Customer Experience
· Delivers & transmits Education Contents
· Provides personalized follow-up & coaching for Bas and nationals when required while leading by example.
· Ensure smooth field implementation with marketing team, distributors and Bas.
ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE
· Fosters empathy
· Knows customer profiles & transmits customer centricity
· Continuously elevates services standards and POS execution according to brand specificities
· GCC in store event
· Increase and maintain customers’ database.
PR AND DIGITAL
· Support the PR and digital teams through highlighting Lancôme SKC across the social media platforms.
· Work with digital on creating content that can be used to boost Lancôme SKC.
· Boost SKC community through Instagram page.