Cargo: Retail Field

Tipo de posição: Permanent

Tipo de emprego: Full - Time

Local: Ireland West - Field

País: Ireland

Job Title: Account Manager

At a glance

Urban Decay is beauty with an edge. From its brazen names and avant-garde shade range to its innovative, ultra long-lasting products, it’s been shaking up the industry for over 15 years. Fun, bold and dangerous, it appeals to all who relish their individuality and dare to express it.

As an Urban Decay Account Manager you will have experience in managing a team through motivational leadership and you will know the importance of delivering excellent customer service. You will thrive in a fast-moving retail environment, pride yourself in being organized and have excellent administrative skills.

Key Responsibilities

To be fully aware and accountable for achievement of Account Targets and set individual targets for the team.

Drive the accounts performance and achieve expectations set. Monitor and record individual performance and address any non-performers.

To ensure smooth and efficient running of the account by establishing correct communication, delegation and motivation of the team.

Plan and deliver business focused rotas / daily planners to ensure the business is covered on all key trading hours. Communicate rotas to the team in advance and notify of changes etc. Plan and seek approval of all team holiday requests per calendar year.

Mentor and develop all employees within the team by selling side-by-side with them and leading by example when:  demonstrating product, building a sale, closing a sale, maintaining cleanliness standards, respecting store standards, following policies and procedures and make-up application.

Maintain and control stock levels according to Retailer guidelines.

All account paperwork to be completed accurately, legibly and on time as directed by Lancôme management.

Reflect the Urban image in all merchandising following the Visual Merchandising Guidelines. Maintain a clean and hygienic counter area including all tester units.

To ensure yourself and team members comply with the Urban grooming guidelines to reflect the brand image.

To undertake any other duties as and when directed by Urban Decay Management


Seek out and be involved with outside opportunities for events and activity

To be aware of competitors products and activity and have the knowledge of departments performance in relation to own account.

Strives to maintain a high level of product knowledge and accuracy in all application of counter services.

Brand/ Product Awareness

The Account Manager must have a full understanding of all products within the range and to update this knowledge whenever necessary.

The Account Manager must implement education on counter where necessary to further improve their team’s knowledge.

Interacting Effectively

The Account Manager must maintain good relations with all account levels their RBM, Head Office, DM etc) and provide information as and when required.

The Account Manager must be aware of and abide by Store rules and regulations and to maintain a good working relationship with store personnel.         

Communicate and / or reinforce information from the company to sales team, so that information is received by the whole team in both an accurate and timely fashion.                                                      

This list is not exhaustive           

Key Relationships

  • The team/ Retail Business Managers / Sales and Store Managers/ Training Manager/ Head Office / Personnel / Marketing


  • Passion for Urban Decay/ Passion for people/ Passion for product/ Passion for selling