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Cloud Service Delivery

Сфера деятельности: Tech

Тип должности: Permanent

Тип занятости: Full - Time

Место расположения: Benito Juarez

Страна: Mexico

WANT TO KNOW MORE ABOUT OUR BIG TECH TRANSFORMATION?

L’Oréal is present in 130 countries on five continents. For more than a century, L’Oréal has devoted itself solely to one business: beauty; it is now the industry world leader with €29 billion consolidated sales.

Today, L’Oréal includes 1700 tech positions and it’s constantly growing. Especially with our ambition to become the #1 BeautyTech company, meaning inventing the beauty of the future while becoming the company of the future.

BeautyTech will equip the Group with the key assets it needs to conquer this new world, where Tech has become strategic.

To achieve this ambition, L’Oréal needs to continue recruiting diverse, innovative, skilled and passionate minds in different tech domains such as Data, Digital, Cloud, Cyber Security, IT Architecture, DevOps, Applications and Infrastructure.

 

HOLD ON, WHERE ARE OUR MANNERS?

WE HAVEN’T PRESENTED OUR TEAM!

L’Oréal is in a period of growth and transformation in data and is building dynamic and multidisciplinary teams from different backgrounds to deliver on our exciting mission to accelerate the company’s Beauty Tech transformation. We are seeking a highly skilled and experienced Cloud Service Delivery to join our team. The successful candidat will oversee the delivery of cloud services to our internal clients in Americas zone. Your role is to ensure that the cloud solutions provided are meeting the service level agreements and are delivered on time and within budget.

This role requires strong communication and leadership skills, as well as technical knowledge of cloud computing platforms and services. It's important to possess a solid understanding of cloud security, network architecture, and virtualization technologies.

Your key responsibilities include work with the delivery teams and Managed Service Providers, monitoring service performance, and coordinating with internal clients to identify any issues and resolve them promptly. You will also work closely with other departments to ensure that cloud services are integrated effectively into the overall IT infrastructure.

INTERESTED?

THIS IS WHAT YOU WILL DO IN NUTSHELL!

  • Oversee and manage the delivery of cloud services to clients.
  • Communicate with clients regarding service updates, issues, and resolutions.
  • Provide and coordinate technical support and guidance to clients and team members.
  • Monitor and analyze service metrics to identify areas for improvement.
  • Ensure service level agreements (SLAs) are met and maintained.
  • Collaborate with cross-functional teams to resolve service-related issues.
  • Develop and implement processes and procedures to improve service delivery.
  • Manage and prioritize multiple service requests and projects simultaneously.
  • Maintain knowledge of industry trends and emerging technologies in cloud services.
  • Ensure Managed Service Providers maintain focus on quality and continuous delivery.
  • Lead the process and outcomes for resolving issues.
  • Demonstrate appropriate judgment when utilizing internal business resources to solve client needs.
  • Follow quality service standards and comply with procedures, rules, and security regulations.
  • Track and escalate impediments, manage risks and dependencies.

THIS IS WHAT YOU WILL NEED TO SUCCEED!

We love people that are curious, collaborative, eager to have an impact and who value innovation, autonomy, and team spirit. You value code simplicity, performance, and details.

Requirements:

  • Bachelor’s degree in computer science or related. 
  • Experience working with cloud-based technology, managing IT projects or teams, and implementing service delivery best practices.
  • Have excellent communication skills, organization skills, and problem-solving skills.
  • Prior consulting experience.
  • Strict attention to detail and collaboration capabilities.
  • Demonstrated time management and prioritization skills with an eye for continuous improvement.
  • Confidently makes decisions.
  • Has an eye for closure and renewal needs and methodologies.
  • Resource planning and strong teamwork skills.
  • Strong Knowledge in ITIL Disciplines (Requirements, incidents, changes, problems, services, etc.).
  • Ability to manage conflicts.
  • Operational Ability in a Diverse, Large-scale Environments.
  • More than 4 years of experience in IT industry
  • English (MANDATORY) 

 

WAIT, THERE IS MORE! LET US GIVE YOU 4 OTHER REASONS TO JOIN US!

Joining L'Oréal means joining a company that:

  1. Invests in Tech and positions its Tech teams at the heart of its digital transformation strategy.
  2. Allows its employees to have a real impact, to test their ideas, to innovate and to build our future.
  3. Has a powerful and innovative HR policy.
  4. Has chosen to uphold strong values and to be particularly advanced from a social and environmental point of view (strong diversity and inclusion policy, L'Oréal for the Future program, commitment to numerous communities, etc.).

The L'Oréal Group is convinced that difference is a deep source of wealth, that allows everyone to grow, to challenge themselves and to go further.

We strongly encourage everyone to always dare and never censor themselves. Skills can always be learnt.

We will be delighted to exchange with you!

Ready to build the future of L'Oréal together? Apply now!