Customer Service Officer Belgium

Corporate division

About L’Oréal

L'Oréal has been a world leader in the cosmetics business for more than 100 years and has grown into one of the largest FMCG companies in the world. With international brands such as L'Oréal Paris, Garnier, Kérastase, Lancôme, Giorgio Armani and Vichy, we offer relevant products for every consumer.
 

Who am I?
 

As Customer Service officer, you are part of the Customer Care team, reporting to Head of Customer Service Officer Belgium. You are responsible for managing ordering process until and including deliveries to the customers.

Your key responsibilities

• Answering efficiently to the customers’ requests (order follow ups, information, disputes,…)
• Following up the different requests from customers with the different stakeholders
• Treating and solving all disputes & claims linked to deliveries, discounts, commercial transaction and returns 
• Adapting product substitutions in client orders taking into account customers constraints
• Establishing an efficient and relevant relationship with the customers to guarantee the customer satisfaction according to service level agreements
• Ensuring the respect of general terms of sales linked to ordering and disputes & claims
• Proactively communicate with the managers in case of issues and implementing corrective actions
• Ensuring knowledge transfer as well as operational know-how to newcomers and back-up
• Being the back-up of some team members in case of need
• Being Key user in his/her domain

 Your profile

To maintain our leading position in the beauty market, we are looking for ambitious people, a strong conviction, and inspiring ideas. Adventurers who seek challenges and dare to challenge the status quo. We are looking for future leaders who want to make a difference and can connect with a large variety of stakeholders.  

Our ideal candidate has:

• A 2+ years of experience in Customer Care 
• Adapted communication with the team members, managers, stakeholders and customers
• Strong organizational skills 
• Strong Stakeholders management
• Priority management
• Proactive approach to problem solving
• Speaks Dutch and French, English is a plus

What do we offer?

• An inspiring work environment with ambitious colleagues, where working Agile is the norm Broad career path possibilities within and outside of the corporate Customer Care team
• A competitive salary and good secondary employment benefits (profit sharing, retirement, healthcare, etc.)
• Discount on our products
• Broad and professional training offerings

Finally, a great added value of working at L'Oréal is that you will be working with so many different people and functions. This offers you the opportunity to broaden your knowledge about different stakeholders. 

Diversity

L’Oréal would like their personnel to represent the diversity of the Benelux society. We welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, disability, etc.

“A diversified workforce in every function and on all levels strengthens our creativity and our understanding of consumers and it enables us to develop and market products that are relevant“

(Jean-Paul Agon, Chairman of L’Oréal)

How to apply

Are you ready for this challenge and do you meet the conditions?

Then apply quickly!

Do you want to know what it's like to work for L'Oréal Benelux?

Check out our LinkedIn page: https://www.linkedin.com/company/loréal/life/