E-Commerce Key Account Manager 

Luxury Product Division 

About L’Oréal 

L'Oréal has been a world leader in the cosmetics business for more than 100 years and has grown into one of the largest FMCG companies in the world. With international brands such as L'Oréal Paris, Garnier, Kérastase, Lancôme, Giorgio Armani and Vichy, we offer relevant products for every consumer. 

To further strengthen the presence of our brands at our Benelux e-commerce retailers, we are looking for an (Senior) E-Commerce Key Account Manager. This role is part of the Luxury Products Division. Known for its brands such as Armani, Lancôme, Yves Saint Laurent, Biotherm and many others. We are looking for someone with passion for e-commerce, sales and beauty. A great opportunity to be part of a fast-growing business! 

The team 

As E-Commerce Key Account Manager (E-KAM) you will be part of a team that is fully focused on our Indirect E-commerce clients. You will report to the Head of E-commerce Luxe, who reports to the Chief Growth Officer of the division. The team is dedicated to accelerating our online presence, sales and brand excellence by building and leveraging strong internal and external collaborations. 

 The role 

As E-Commerce (Key) Account Manager you will drive the profitability, growth and partnership of our online Marketplace 1P portfolio. As part of our ecommerce team, you will develop and execute a plan to increase sales in close collaboration with our marketing, corporate and international teams. 

Your main responsibilities 

In this unique and strategic position, your mission is to build and execute a strategic action plan to maximize results in the e-commerce channel, ensuring alignment with the division’s commercial strategy and selective distribution principles. Your main responsibilities are: 

On E-commerce: 

• Understanding the E-Commerce landscape and set up of critical KPI’s 
• Build and execute a profitable growth strategy with new business marketplaces
• To be the e-commerce specialist in the market (up-to-date knowledge) 
• Building sustainable relationships with our customers, in an innovative way 
• Monitor the customer experience and purchase path to improve consumer journey  
• Explore new online business with our Luxe sales team 
• Drive organizational digital & ecommerce capabilities via upskill sessions
• Strong collaboration with our international teams in Paris and other countries across Europe

On Account Management: 

• Take full control to combine our and the client’s interest, to create a sustainable growth strategy and execution 
• Able to use data to develop & innovate: use data to measure, anticipate, reinforce business 
• Defines a yearly plan of animation to increase sales in collaboration with marketing teams and executes the action plans with excellence 
• Responsible for commercial objectives and planning 
• Responsible for yearly commercial negotiations 
• Track and trace the sales parameters of the job (E.G. turnover, forecasting, etc.) 

Your profile 

We are looking for talents with a passion for E-Commerce and client relations. You have strong commercial and interpersonal skills. You are analytical, structured, and entrepreneurial. You are challenging status quo and aiming for excellence. You care at ease in an international and dynamic work environment. You are results oriented, pro-active and complex challenges motivate you. You like to work in a fast-paced environment with a high standard of quality. 

Our ideal candidate has: 

• Masters degree in a relevant field 
• 3-6 years of relevant work experience  
• Passion for e-commerce and/or digital and a strong affinity with the dynamics of FMCG and Beauty 
• Marketplace experience is a pre 
• The ability to effectively coordinate complex processes and a diversity of stakeholders 
• An entrepreneurial mindset 

What do we offer ? 

• An inspiring environment with ambitious colleagues 
• Broad career path possibilities, both in the Benelux and internationally 
• A competitive salary and good secondary employment benefits (profit sharing, retirement, healthcare, etc.) 
• Discount for personnel on our products 
• Broad and professional training offer 

Application: 

Are you ready for this challenge and do you meet the criteria? Make sure to apply! 

Diversity in our recruitment process: 

L’Oréal does not make any distinction in gender, age, ethnicity and believes in the power of a diverse workforce. 

“A diversified workforce in every function and on all levels strengthens our creativity and our understanding of consumers and it enables us to develop and market products that are relevant“. 

(Jean-Paul Agon, CEO van L’Oréal)