Role: Assistant Manager- Community Management

Brand: Urban Decay

Location: El Segundo, CA

Description:

Urban Decay is looking for a passionate community-builder to nurture and grow our vibrant network of beauty enthusiasts!   You'll be the voice of the brand within this community, creating engaging experiences and fostering meaningful connections that involve developing and implementing creative strategies that resonate with our audience by moderating discussions, and responding everyone that touches the brand in a digital space. You'll be a keen listener and instrumental in in strengthening our community and building brand advocacy.   Collaboration is key, as you'll work closely with the team to ensure community needs are met and staying ahead of industry trends will allow you to continually refine UD’s approach and ensure we're providing the best possible experience to our audience on social.  

Job Responsibilities: 

• Social Listening and Monitoring: Monitor social media channels for brand mentions, industry trends, and competitor activity. Identify and escalate potential crises or issues to the appropriate team members.
• Community Growth: Implement tactics and execution to grow online communities organically, including identifying and engaging with potential influencers/creators and brand advocates.
• Reporting and Analytics: Track key performance indicators (KPIs) and provide regular reports on community growth, engagement, and sentiment. Analyze data to identify trends and optimize social media strategies.
• Collaboration: Collaborate with cross-functional teams, including marketing and sales, to ensure a consistent brand message and voice across all platforms.
• Platform Expertise: Stay up-to-date on the latest social media trends, best practices, and platform updates. Research and recommend new social media platforms and tools.
• Community Management Tool Management: Utilize social media management tools to schedule posts, monitor conversations, and track performance.  (SPRINKLR, TRAACKR, CreatorIQ/Tribe, TalkWalker)

Communication & Interpersonal Skills:

• Clear and Concise Communication: Expressing oneself clearly and effectively in both written and spoken forms, tailoring communication style to the specific audience and platform. This includes proper grammar, punctuation, and tone.
• Relationship Building: Establishing and nurturing positive relationships with community members, fostering a sense of belonging and encouraging interaction. This involves being approachable, friendly, and engaging.

Organizational & Management Skills:

• Time Management & Prioritization: Effectively managing one's time and workload, prioritizing tasks based on importance and urgency, and meeting deadlines consistently. Community management often involves juggling multiple responsibilities simultaneously.
• Adaptability & Flexibility: Being able to adjust to changing circumstances and priorities, adapting communication strategies and community plans as needed, and remaining open to new ideas and approaches. Community needs and trends can evolve quickly.
• Multitasking: Handling multiple tasks and projects concurrently, switching between different platforms and communication channels efficiently, and maintaining focus and productivity in a fast-paced environment.

Other Essential Skills:

• Positive Attitude & Enthusiasm: Projecting a positive and enthusiastic attitude towards the community and the brand, fostering a sense of excitement and engagement among members. Enthusiasm is contagious!
• Passion for the Brand/Community: Genuine interest and enthusiasm for the brand or community being managed, demonstrating a deep understanding of its values and goals. This passion will be evident in your interactions and inspire others.

Salary Range: $77,400- $110,300 + bonus