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[BEST] D2C Analyst

Сфера деятельности: Finance

Тип должности: Permanent

Тип занятости: Full - Time

Место расположения: Petaling Jaya

Страна: Malaysia

L'Oréal is the world's largest and most profitable beauty company. Present in over 150 countries, L’Oréal has catered to all forms of beauty in the world for over 100 years and has built an unrivalled portfolio of more than  36 international, diverse and complementary brands including L'Oréal Paris, Garnier, Maybelline New York, Nyx Professional Makeup, IT Cosmetics, Lancôme, Kiehl's, Urban Decay, Shu Uemura, Giorgio Armani, Yves Saint Laurent Beauté, Ralph Lauren, Diesel, Biotherm, Clarisonic, Kérastase, L'Oréal Professionnel, Matrix, Vichy, and La Roche-Posay.

For more than a century, L’Oréal has devoted itself solely to one business: beauty. The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires.

Our business is energetic and vibrant, underpinned by strong ethical principles and our belief that financial performance and responsible business go hand-in-hand. We are driven each day by our six founding values - Passion, Innovation, Entrepreneurial Spirit, Open-mindedness, Quest for Excellence and Responsibility.


The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers.


When beauty and tech collide, the impossible can happen!


In our journey, we are looking for talented individuals who can lead us on this mission.


Would you like to be a part of the adventure?




Why join us?


Being the world's #1 beauty company, L'Oréal empowers its people who are ready to take bets, think out of the box, defend their convictions, be resilient and leave their own mark. They are offered numerous opportunities, fast track careers and early responsibilities. L'Oréal has ambitious goals and is striving for excellence. This permanent learning experience helps you stretch your potential.

We define success as making a positive, conscious impact. At L’Oréal, you will be encouraged to think and act beyond your job. We push boundaries and move fast globally to stay ahead of the game. Your job will be your own innovation playground. We encourage different points of view. What sets you apart is what makes you great. You will always have the space to question, express, agree and disagree. We unleash everyone's potential. Here, learning opportunities are endless. You will build your own unique path. We believe in the impact of great mentors. You will be inspired by people you won't ever want to forget.

What will you do? 

Responsible for payment related operations and SME for chargeback operations

You are expected to manage the following:

Manage electronic payments efficiency for e-commerce and retail.

  • Responsible for transaction monitoring for all e-commerce websites and for retail electronic payments
  • Reporting of incidents and issues to Payment leader
  • Build and monitor relevant KPI for daily/monthly/quarterly reporting.
  • Identify gaps and work on action plan with relevant working groups on process improvements and payment KPI optimization.

Fraud management

  • Responsible for antifraud rules analysis to optimize payment KPIs.
  • SME for chargeback operations
  • Familiar with fraud management tool and control access to platform back office
  • Escalate any fraud incidents or gaps to payment leader.
  • Be the referent for innovation & market watch
  • Maintain a high level of knowledge on payment methods, PSP, fraud tools and techno in the zone.
  • Participate in payment technology discussions and events.

Project management

  • Support Zone PSP roadmap and implementation
  • Support implementation project (early-stage discussion with a new provider, technical workshops, contract negotiation, integration) with the other departments, IT, supply, accounting, legal, treasury
  • Provide basic training to country teams where applicable.
  • On board new e shops 

Who are we looking for?

  • 3 years of working experience of relevant analytics / reporting experience in digital products
  • Analytical skills and the ability to identify key trends in data and draw meaningful conclusions.
  • Ability to present to different levels.
  • Excellent communication and business-facing skills, both written and verbal
  • Great attention to detail and the ability to quickly identify anomalies in the payment KPIs.
  • Fluency in Excel and PowerPoint is required; Analytics tools experience like Power BI is a plus.
  • Ability to collaborate as a team player, communicate and report across different business functions.

L’Oréal Competencies 

  • Innovator 
  • Strategist 
  • People Developer 
  • Integrator 
  • Entrepreneur 


L’Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L’Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.