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[North Asia & SAPMENA Zone BT] IT PMO Manager, Transformation & Communications, Singapore

Сфера деятельности: Transversal Operations

Тип должности: Permanent

Тип занятости: Full - Time

Место расположения: Singapore

Страна: Singapore

Responsibilities and main missions:

Reporting to the CIO Office & Transformation Director, the IT PMO Manager – Transformation & Communications, will be responsible for the governance of project portfolios and the implementation of zone IT Transformation program’s initiatives in North Asia (NA) and South Asia Pacific Middle East North Africa (SAPMENA)

S/he also plays an important part in helping to connect employee work to our vision and mission by partnering with leaders and crafting stories about our local impact for employee engagement and end user experiences.

This position requires close working relationships with Group/Zone hub IT teams, business partners, external partners and the NA & SAPMENA CIO Office Director

Key job accountabilities:

Governance & Transformation

  • Own, animate, and facilitate IT governance for NA & SAPMENA Zone IT
  • Proactively manage business expectations and monitor customer satisfaction levels through relevant service metrics and measures
  • Look after cross-functional IT management capabilities that enable both well-run IT operations (run the business) and new strategic business contributions (grow the business)
  • Strategically manage the Group's IT initiatives portfolio and consolidate requests
  • Support the business on the monitoring and realization of the value delivered by IT initiatives
  • Act as a proactive business partner: actively listen to internal/ external customers, articulate and clarify /translate customer needs into IT implications
  • Demonstrate an ability to challenge strategic plans
  • Own and facilitate the IT/Business global governance for the domain
  • Show sensitivity to the L'Oréal metier / Business

Change Management & Communications

  • Support the delivery of campaigns, initiatives and narratives that drive understanding of and commitment to company-wide initiatives and priorities through the creation of communications plans, targeted written communications, and live events
  • Develop messaging to localize and support dissemination of company-wide announcements and programs across all teams in the region
  • Lead internal communications planning for key organizations and initiatives
  • Bring Beauty Tech’s long-term vision for our people in the region and showcase local innovation stories across employee events and internal channels
  • Lead content development in partnership with key departments, including script writing and production
  • Lead execution and event production of our monthly live employee series that connects our employees to the most important matters impacting our region
  • Play an active role in delivering global and regional PR campaigns
  • Manage multiple priorities as an independent, self-starter with excellent time management within a rapidly evolving business.

Key missions:

  • Advocate the highest standards of IT Portfolio Management to ensure value creation for the Business
  • Drive and follow up Transformation Initiatives including IT Transformation Program (Beauty Tech) 
  • Support in project portfolio Financial Management across the domain
  • Provide effective Communication across the Zone
  • Support to accelerate & animate CIO Office and Employee Experience’s activities

Expected qualities:

  • Results-driven who has held a PMO role within a regional organization or IT domain 
  • Manage multiple priorities as an independent, self-starter with excellent time management within a rapidly evolving business
  • Able to build positive relationships to drive and collaborate with cross-functional stakeholders and teams at different levels of maturity
  • Ability to influence and empathize with stakeholders’ challenges and needs
  • Ability to balance the role of strategist with urgency to deliver results
  • Capability to contribute strategically as well as tactically and operationally
  • Effective communicator with ability to promote new kind of services and/or transformation program internally to drive change
  • Demonstrate an ability to challenge strategic plans where suitable
  • Knowledge of project/product management & methodologies 
  • Sound knowledge of project finance, budget processes
  • Good knowledge of communication and learning function 
  • Understands and customizes communications for a global audience, using multiple channels and mediums.
  • Experience with events, logistics and various types of creative content development.
  • Experience working with leaders and building consensus among multiple internal stakeholders.
  • Experience in supporting executives, developing great stories and executing communication plans and virtual event production.

Technical skills:

  • ITBM/PPM tools (ServiceNow)
  • Microsoft Office applications -- Office Suite (Project, PowerPoint, Excel, Word), Visio
  • Knowledge of tools for data extraction & reporting such as Power BI, MS Excel preferred
  • CMMI, ITIL, Project methodology
  • Agile methodology knowledge is a plus


  • Degree in Business/Engineering/Information Technology
  • Applied knowledge of IT Project Management and Program Management Office (PMO)
  • Strong experience as transformation program leader in an international environment
  • Experience in Digital or in FMCG are a plus
  • Minimum 10 years’ work experience