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Fulfillment Executive

Сфера деятельности: Supply Chain

Тип должности: Fix Term

Тип занятости: Full - Time

Место расположения: Ho Chi Minh City

Страна: Vietnam

A. JOB ACCOUNTABILITIES: Fulfillment & handle orders to end customers  

1. Manage end to end offline order from fulfillment to deliver customers.

2. Ensure compliance with group norms and local regulations.

    Maximize sales opportunity by ensuring good OSA and ATP% for each store through periodic stock monitoring.

    Manage store inventory, replenishment calendar and supply parameters to ensure maximize inventory with healthy stock in trade by stores.

    Manage supply constraint situation by aligning with all stakeholders on stock allocation and recovery plan.

    Maintain the inventory quality by consistent monitoring working closely with Business Planner, Demand Planning, Brand and Marketing team on fulfilment plan.

    Manage fulfilment orders and respond to stakeholder all the issues related to fulfilment activities.

    Manage liquidation orders (proposal liquidation list, contact with stakeholders for arrangement order liquidation) to ensure smooth process order liquidation.

    Coordinate to stakeholder to manage refusal and return orders and alert risk to impact business.

    Manage weekly Sell in to ensure monthly sales target landing, trend and budget.

B. Measure of Success & KPIs.

    OSA: > 95%

    ATP: > 95% for total, > 97% for Hero SKUs

    Stock in trade day and value: commit to trend and budget.

    % IQ: > 95%


Working experience: Supply Chain, Platform with more than 3 experience working years

    Strong in using Excel, Query, SQL, Power BI tool to simplify data processing and analytics.

    Strong analytical skills for root cause analysis as well as mutual

    Strong interpersonal skills to work with multiple business partners within and outside the organization to reconcile data.

    Able to work under pressure of short daily deadlines

    Effective communication skills.

    Highly adaptable with a “can-do” attitude

    Attention to details.

    High level of accuracy and responsibility to follow through

    Personality: honest, trust worthy, respectful, sensitivity, flexible, integrity