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Senior Manager E-Commerce, LDB

Сфера деятельности: Sales

Тип должности: Permanent

Тип занятости: Full - Time

Место расположения: Mumbai

Страна: India

The world leader in cosmetics, L’Oréal is present in 150 countries on five continents. Our 35 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men globally. Our ambition is to win over another one billion consumers around the world by inventing the cosmetic products that meet the infinite diversity of their needs and desires through continued digital innovation. L’Oréal supports diversity and sustainable, ethical sourcing for all our products, and we have reduced our emissions by approx. 78% since 2005.

The DNA of L’Oréal is Innovation and we are driven by a real passion for the future. Our Research and Innovation Centres in India are the sixth innovation hub for L’Oréal worldwide to fuel local market innovations. 

The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers.

When beauty and tech collide, the impossible can happen!

In our journey, we are looking for talented individuals who can lead us on this mission.

Would you like to be a part of the adventure?

We have a suitable opening in the L’Oreal Dermatological Beauty Division for the role of Senior Manager E-Commerce for specific e-tailers, based in Mumbai. You come with a relevant experience of 5-7 years. In this individual contributor role, you will build, manage, and develop long-term Ecommerce relationships to achieve the targeted sales revenue by increasing the brand’s online presence, identify new e-commerce trends and opportunities for business growth and implement action plans.  You will be responsible for the end-to-end management of the account.

Key Responsibilities:

You will be the expert on the e-accounts like e-pharmacies, pure play e-commerce players and liaising with commercial teams for e-tailers (online business of largely offline chains) by building a formidable relationship to drive agreed business growth and turnover.

  • You will develop plan, KPI and goals for the account and implement Go to Market strategy with cross functional teams (E-brand managers, supply chain, IT) 
  • You will be responsible for business and market development and scope out opportunities for growth and key initiatives to leverage category growth and market share on the platforms.
  • You will manage promotions along with brands - make brands partners in customer communication. 
  • Creates an annual business plan / e-trade marketing plan : taking into account levers of growth to achieve brand results (sell-in, sell-out, market shares) and the profitability of brands within the account.
  • You will innovate and activate key launches, campaigns and collaborations with marketing and digital for impactful brand presence leading to business. 
  • You will ensure right presence on brands across top SKUs discoverability, build customer experience through brand stores and product page details and compelling reasons to drive purchase. 
  • Ensure Medical UX execution and adherence on platform. Ensure correct elements across platforms like Medical Labelling, Dermo Category, HCP services etc.
  • You will do market intelligence and competitive landscape mapping thereby identifying new e-commerce trends and opportunities.
  • You will drive efficiency and effectiveness across supply chain and customer care through accuracy in demand forecasting and setting supply chain and logistics processes.
  • Analyse and interpret Ecommerce partner’s sales report to identify strengths, weaknesses and business opportunities.
  • Able to get more data insights from platforms to fuel it in the business strategy


Key Deliverables (Illustrative):

  • Business delivery of turnover and market share as agreed
  • Onsite presence for all brand SKUs – availability and right presence
  • Increase sale from the new launches
  • Execution of promotional campaigns with increased effectiveness
  • Data Capturing from the platforms in agreed formats in a fixed frequency. 
  • Handles specific sales events
  • Ensure sufficient level of stocks with E-retailer


Key Competencies:

  • A confident and articulate communicator capable of inspiring strong collaboration within an organization
  • Ability to analyse data to gather insights and find opportunities.
  • Builds and develops a trust relationship with e-retailers
  • Ability to manage simultaneous projects and meet deadlines.
  • Business results oriented: ability to perform, to budget and manage forecast.
  • Proactive, positive, and innovative mind
  • Strong analytical, problem solving and project management skills
  • Attention to detail and complex processes
  • Knowledge of makeup and makeup marketing would be preferred.
  • Understanding of digital and tech is the key


Physical Demands (e.g. % travel):

  • Travel will be need based



  • MBA with relevant experience of min 3 years


L’Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L’Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.