Join L'Oréal and Shape the Beauty of Tomorrow, Powered by Tech & Data!

For several years, L'Oréal has been deeply committed to its Beauty Tech transformation, placing technology, IT, data, and AI at the heart of its strategy. This commitment is reflected in the deployment of cutting-edge technology platforms as well as the opening of regional Tech Hubs in France, United States, China, Singapore, Spain, Poland, Canada, Brazil, and Mexico. 

Today, we are opening a new global Tech Hub in India, based in Hyderabad, to further strengthen our worldwide Tech footprint by bringing on board the best talents in the market.

Our L’Oréal Beauty Tech ambition is to create the Beauty of the future and reimagine the best beauty experience for consumers, customers, and employees. We are investing to accelerating our IT and Tech roadmap and building the right Tech foundations and capabilities. Together, we are building the Tech and IT of the Future.

YOUR KEY MISSIONS & RESPONSIBILITIES:

L’Oréal is working today to create the Beauty that moves the world, powered by Tech & Data. This ambition relies on 2 main pillars: to create the Beauty of the future and to transform the Company of the future. 

We are transforming IT to pivot to this Beauty Tech ambition accelerating and laying down the right Tech foundations & capabilities. Together we are building the IT of the Future.

To enable Beauty Tech, while operating in an extremely challenging environment, the IT organization needs to constantly adapt and be strongly connected with new market trends and structural shifts. With that in mind, our IT organization must demonstrate flexibility and resilience, agility, and proximity to the markets, while delivering globally at scale with efficiency and customer and employee centricity. 

In this position you will be facing challenge such as: 

- Accomplishing objectives though influence rather than direct management.

- Drive processes transformation, standardization and digitalization across L'Oréal.

- Transform strategic objective into concrete actions.

Still interested and you want to deep dive ? Here's the detail of the mission: 

L’Oréal has launched an IT Transformation Program to support the Beauty Tech ambition.

As part of it, we have defined one stream dedicated to standardize & harmonize the processes across the group.

All these processes are digitized into the ServiceNow platform, the biggest L’Oréal platform, used by more than 10,000 daily Business & IT users. 

Strategic Portfolio Management (SPM) is one of the products of the ServiceNow Platform, beside 3 other products: IT Service Management (ITSM), Application Portfolio Management (APM) and Risk, Compliance and Security Operation (RCSO)

SPM key objective is to digitize and standardize all the IT business management process (ITBM) from Idea collection to solution delivery within L’Oréal.

It includes IDEA management, DEMAND management, PPM (Project, Program, Portfolio Management), DEFECT management, RESOURCE Management, AGILE & PRODUCT management, RELEASE management.

In terms of organization, the Group SPM Product owner, who belongs to the Group CIO Office & Transformation Team, is in charge for the overall SPM Strategy & Roadmap while the worldwide ITBM Community members are in charge for the activation & adoption of the SPM product within their related scope.

Working within the Indian Tech Hub CIO Office & Transformation Team and in collaboration with the SPM Product Owner belonging to the Group CIO Office & Transformation, you will make sure the SPM product meets the expectations of both strategic and operational India Tech Hub stakeholders.

Main activities:

• Ownership of ITBM processes & associated KPI's that enable the effectiveness of our Demand & Delivery processes.
  • Actively engage with Global ITBM/IT4IT Community to align on and implement ITBM roadmaps
  • Align with Group SPM Product owner and local stakeholders to maintain and improve ITBM Governance KPIs
  • Maintain and improve Project Data quality
  • Recommend/align on ITBM related improvements and enhancements
  • Actively participate and drive the rollout of new and improvements to ITBM modules and processes (including AI, Gen AI & Agentic capabilities)
  • Actively participate in the rollout and improvements to global and local Power BI and ServiceNow dashboards and reports
• ITBM Support and Training 
  • Contribute to trainings & materials design to support change across all zones and business platforms and foster user onboarding
  • Provide continuous ServiceNow platform and process Run support and training to IT users on an as needed basis
  • Organize periodic ITBM training events on existing processes as well as new/improved modules and processes
  • Onboard new team members
• Animate Project/Program/Product Management communities 
  • Organize and animate Project/Program/Product Management community meetings on a regular basis
  • Organize and animate CIO Office & Transformation and Project/Program/Product community alignment meetings

Finally, let’s highlight the fact that positions at L’Oréal constantly evolve and adapt to our changing environment, so keep in mind that you will be able to build your own experience along the way!

REQUIRED PROFESSIONAL & TECHNICAL COMPETENCIES:

First and foremost, we love people that are curious, collaborative, eager to have an impact and who value innovation, autonomy, and team spirit.

Secondly, in this specific position, it will be important for you to demonstrate:

• Previous experience as a SPM/ITBM Lead or in Agile team,
• Product mindset (including agile methodology and Design thinking approach)
• Ability to collect, synthesize and challenge business needs,
• Ability to lead workshops (needs collection/challenge etc.),
• Capacity to operate and customize a change management strategy adapted for strategic and operational stakeholders.
• Capacity to set a data driven approach (Users insights analysis etc.…)

Technical skills:

• Experience with ServiceNow SPM is a plus,
• Experience with tools: ServiceNow or equivalent, PowerBI, 
• Mastery of Office 365 (PowerPoint, Excel).

Other skills:

English: full professional competencies required

What’s In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
• Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference

LET US GIVE YOU 6 OTHER REASONS TO JOIN US!

Joining L'Oréal means joining a company that:

1. Invests in Tech and positions its Tech teams at the heart of its digital transformation strategy.
2. Allows its employees to have a real impact, to test their ideas, to innovate and to build our future.
3. Offers a Hybrid Work Policy: 3 Days in Office, 2 Days Work from Home
4. Provides many benefits: VIP staff shop offering our products at a preferential rate, a company restaurant, transportation to your place of work, and much more! 
5. Delivers a powerful and innovative HR policy: dynamic mobility policy, significant investment in employee training, regular re-evaluation of remuneration, numerous innovative HR measures: Time Savings Account, paternity leave, Citizen Day, etc.
6. Is an Equal Opportunity Employer and takes pride in a diverse environment. We would love to find out more about you as a candidate and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.

GOOD TO KNOW: THE RECRUITMENT PROCESS 

1. Interview with the Talent Acquisition Team
2. Interview with the Hiring Manager
3. Interview with the Site Leader

We will be delighted to exchange with you!

Want to learn more about L’Oréal Beauty Tech? Click here.