Функция: Административный персонал / Ассистенты

Тип занятости: Полный рабочий день

Место расположения: New Jersey - Berkeley Heights

Страна: USA

 

Job Summary:  Supports L’Oreal Consumer Command center by supporting fulfillment operations (including letter, check & refund processing).  Responsible for running and distributing reports as needed and maintaining email queues.  Responsible for direct consumer engagement via phone and for answering consumer emails.

 

 

Key Job Accountabilities

  • Open and enter all solicited and unsolicited mail to the Consumer Care Center and direct to advocates and managers as necessary
  • Run and create monthly and quarterly reports for all brands using Cognos reporting system, including units sold, total contacts and total compensation sent out by department
  • Respond to Consumer Emails & PhoneCalls
  • Learn and understand product portfolios for assigned brands
  • Manage the international queue and forward contacts to international L’Oreal departments as necessary
  • Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative in an effort to reduce disruptions in service or detract from customer satisfaction.

 

Competencies Required

  • Microsoft Word, Outlook,  and proficiency in Excel and PowerPoint
  • Professionalism in communication, both written and verbal
  • Detail oriented and ability to multitask effectively and efficiently

 

Technical/Professional:

  • Strong product/brand knowledge
  • Strong verbal communication skills
  • Strong attention to detail
  • Intermediate skills with MS® Word
  • If bi-lingual – able to compose responses in same language

 

Preferred Key Experiences (prior to this position):

  • College degree preferred
  • A combination of education and relevant business experience will be considered.
  • Demonstrates expertise in the products, services, philosophies and culture within the Métier.
  • Prior experience in Cognos Reporting System a plus

 

Reports to:  Contact Center Director

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