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Key Account Supply Chain Manager, Consumer Products Division

As a Key Account Supply Chain Manager, you will be responsible for developing and maintaining strategic partnerships with key customers, ensuring seamless end-to-end supply chain operations, and driving customer satisfaction through efficient logistics management. You will collaborate closely with the Sales Key Account Manager (KAM) to optimize supply chain levers and enhance overall customer experience. If you are a results-driven individual with a passion for supply chain excellence and customer-centricity, we invite you to apply for this exciting opportunity.

You will be responsible to: 

• Build Strategic Partnerships: Cultivate strong relationships with strategic customers to drive end-to-end value through supply chain levers such as increased On-Shelf Availability (OSA)/On-Time Delivery (OLA), optimizing stocks in-trade, and reducing end-to-end costs.
• Lead Supply Chain Meetings: Lead regular supply chain meetings with clients to establish collaborative sales forecasts and develop step-by-step roadmaps for collaboration.
• Develop New Services: Identify, develop, and communicate new services to enhance customer satisfaction and meet evolving needs.
• Ensure Customer Satisfaction: Take full accountability for customer satisfaction on assigned key accounts.
• Drive Logistics Efficiency: Ensure compliance with logistical terms at both contract and operational levels, driving efficiency and cost-effectiveness.
• Monitor Supply Chain Performance: Monitor supply chain performance and coordinate improvement projects across demand planning, physical distribution, and sales, leveraging customer feedback. Participate in building a solid customer service improvement plan based on the customer satisfaction surveys run. 
• Facilitate Business Reviews from a supply chain standpoint, ensuring mastery of customer contract terms and proactively identifying risks.
• Optimize Stock: Monitor stock in trade and propose optimization actions, including Vendor-Managed Inventory with collaborative customers for real-time stock data sharing.
• Ensure alignment of catalog and product information between the Business Unit and the client.
• Analyze shortage causes, including on-shelf issues, and propose corrective actions internally and with clients.
• Coordinate information sharing on product quantities, phasing agreements, promotions, substitutions, and launches between the sales team and the customer.
• Drive continuous improvement initiatives within the supply chain function to enhance efficiency and effectiveness.
• Collaborate with cross-functional teams including Sales, Operations, and Finance to ensure alignment and achievement of supply chain objectives.
• Proactively identify and mitigate supply chain risks to minimize disruptions and ensure uninterrupted supply to customers.

Who We Are Looking For

We are seeking a proactive and analytical individual with a hands-on approach and a talent for managing complexity. You have a strong business-oriented mindset and a curiosity that drives you to find innovative solutions. Your ability to connect with people at all levels helps you turn analysis into action.

You're a great match if you have:

• Proven experience in supply chain management, preferably in a key account management role.
• Strong understanding of supply chain processes and logistics management.
• Excellent communication, negotiation, and relationship-building skills.
• Analytical mindset with the ability to drive data-driven decision-making.
• Bachelor’s degree in Supply Chain Management, Business Administration, or related field (Master's degree preferred).
• Proficiency in relevant supply chain management software and tools.

What’s In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
• Upskilling Never Sleeps. Every project, training, and challenge pushes you to upskill and adapt, where you’re surrounded by people with a growth mindset and agility.
• Fast Paced Innovation. Bold innovation is at the core of our business, for consumers and across all métiers.
• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference.

Who We Are

L’Oréal is present in 150 markets on five continents, with more than 90.000 employees and 37 international complementary brands, like L'Oréal Paris, Garnier, Maybelline, NYX Professional Make-up, L'Oréal Professionnel, Kérastase, Redken, Essie, Lancôme, Biotherm, Helena Rubinstein, Yves Saint Laurent, Giorgio Armani, Ralph Lauren, Cacharel, Vichy, La Roche-Posay, Prada, Muggler etc. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

Our Operations team of thousands of exceptional minds don’t just work on complex challenges; They help create sustainable and inclusive beauty alongside our partners by crafting, innovating, sourcing, producing, and delivering millions of products and services that touch every corner of the globe.

The Consumer Products Division is on a mission to democratize beauty at its best. That means celebrating the diverse beauty of humanity and engaging the maximum number of people worldwide while elevating the mass beauty market with premium innovations. Our aspirational brands are at the forefront, inspiring and capturing consumer desires across regions and beauty categories. We have powerful, industry-leading brands like L’Oréal Paris, Garnier, Maybelline New York, NYX Professional Makeup, and more.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.