Regional Retail Manager - 1 Year Contract

SalonCentric is the premier national distributor of salon professional products in the U.S. Created by L’Oréal USA in 2008, with 585 SalonCentric stores and 260 StateǀRDA stores in the US. Today, SalonCentric is expanding in Canada, with its first presence in Ontario (2023), British Columbia (2024), and Quebec (2025).

Our vision is to inspire the Beauty Community to make the world a more colourful place. We are committed to developing an atmosphere where every member of our Beauty Community feels included, valued, and empowered, and where we can all share, learn, grow, and thrive. We do this by supporting social, environmental, and economic causes that support the entire professional beauty industry and our Beauty Community.

Role Responsibilities:

Grow and Empower People:

• Lead, coach, and develop a high-performing team of Store Managers
• Support hiring, onboarding, and talent development across your stores. Foster a values-driven culture grounded in inclusion, integrity, and performance

Build a Customer-Focused Business:

• Champion the customer experience by ensuring consistency in service and brand standards
• Use customer insights and feedback to shape strategies that deepen loyalty and retention
• Support and model community engagement and grassroots marketing efforts

Lead Operational Excellence:

• Ensure all stores deliver on operational standards, visual merchandising guidelines, and brand experience
• Implement systems and tools to drive efficiency and consistency across locations
• Foster a culture of accountability, safety, and continuous improvement

Demonstrate Financial Performance:

• Manage regional P&L, optimize scheduling and payroll, and analyze performance data to drive sales and profitability
• Partner with Store Managers to develop and execute business plans aligned with KPIs and company goals
• Identify growth opportunities and implement strategies to improve conversion, AUS, and other key metrics

What we are looking for

• 10 + years in multi-site management experience within in a retail industry
• Solid understanding of sales analysis and financial management
• Excellent organizational skills and demonstrated ability to multitask and manage varying stakeholder requirements
• Demonstrated experience in the cultivation and enhancement of the customer experience 
• Experience in coaching and developing staff and the ability to drive commercial outcomes, creating an inclusive and psychologically safe work environment
• Demonstrated ability to utilize empathy to manage interpersonal relationships
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Strong communication and problem-solving skills
• Ability to travel regularly between stores within your region
• Computer literacy encompassing strong familiarity with Microsoft Office, including Excel 
• A passion for the SalonCentric mission and a commitment to inclusive leadership

Salary $77,000 - $105,000 + Bonus eligible 

Our company is an equal opportunity employer, and we are committed to promoting a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, ethnicity, religion, gender, age, national origin, sexual orientation, disability, or any other legally protected status.

We are also committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Our goal is to create a welcoming and inclusive environment where all employees feel valued and supported, and where everyone has equal opportunities to succeed. We believe that diversity and inclusivity are key drivers of innovation and success, and we are dedicated to fostering a culture of belonging for all.