Job Title Salesforce Specialist, OneSFA Manager
Division: Corporate IT
Location: Hudson Yards, NYC
Reports To: Director, Tech Project/Program Management
Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L'Oréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team!
Job Responsibilities:
- The OneSFA suite aims to provide Salesforce Automation Solutions for all countries in the Americas, bringing faster time to market to respond quickly to business needs on top of bringing key customer information to the hands of our Sales Representatives across the Americas.
- Act as a subject matter expert in the OneSFA Salesforce team to enhance existing functionality, deliver new features, and improve user experience and efficiencies for the OneSFA Suite of applications.
- Work actively with Salesforce System Integrators and other third parties on development and documentation of OneSFA Salesforce design for suite of applications.
- Take a lead in analyzing and recommending Salesforce services required to support OneSFA Suite of applications.
- Understand all aspects of SFDC configuration and technical/functional capabilities, including all changes and potential system implications.
- Collaborate in a Zone Level to streamline OneSFA solutions across L’Oréal Americas Zone.
- Ensure that Governance aspects for current and future OneSFA solutions in Salesforce are followed, as well the architectural guidelines, working collaboratively with the team.
- Monitor the test phases of the developments in compliance with the defined scenarios.
- Investigate system failures and identify solutions to prevent or minimize impacts.
- Act as a coordinator of the external development teams, together with the vendor leadership teams.
- Work with Vendors to ensure the corrective, evolutionary and technical maintenance of the OneSFA applications under our responsibility.
- Provide technical guidance and oversite to the team. The team acts as a L3 support, when needed, supporting the AMS team.
- Perform, when necessary, ongoing system administration duties such as providing access, permissions, settings, etc.
- Ensure the OneSFA team remains up to date on best practices in the respective technologies field, including tools, resources, techniques, and applications—and any required training for the same.
- Work with little direction and determines objectives.
- Build relationships with key business stakeholders.
- Engage in cross-functional and internal team projects.
- Work with key users to test and propose/implement configuration changes within the application.
- Provide technical guidance acting as a L3 support, when needed, supporting the AMS team.
- Follow best practices and tools for DevOps for continuous integration, continuous delivery, and continuous deployment.
- Responsible for change management for all OneSFA Salesforce code migrations and working collaboratively with other Salesforce concurrent code migrations.
What We Are Looking For:
Required Qualifications:
- Bachelor’s Degree
- Minimum of 5 years’ experience working as a consultant or as part of big projects of implementation of Salesforce Solutions for at medium-large players with multi-functional teams
- Minimum of 5 years’ experience working with Salesforce Technologies, desirable in multiple clouds (Experience, Sales, B2B Commerce and Service)
- Minimum of 5 years’ experience as a Salesforce developer and/or Salesforce admin.
Preferred Qualifications:
- Fluent English (writing/speaking) is mandatory. All communications for the role will be performed in English.
- Other languages skills are a differential (Spanish, Portuguese, French)
- Individual must be an initiative-taker with an interest in leveraging technology to solve business challenges.
- Self-educates and takes initiative. Works well in environments spread across multiple countries/time zones.
- Has entrepreneurial spirit; identifies new opportunities and advocate for improvements.
- Works well in a collaborative and transparent environment
- Is willing to develop and grow their technical skill set focused on the Salesforce.com platform.
- Is willing to collaborate in a multi-country multi-org Salesforce landscape.
- Proven experience with Salesforce acting as consultant of similar for projects in mid-large size companies.
- Understand project/product Lifecycle (Hybrid approach, Agile and Waterfall methodology) is a requirement (PMBOK Guidelines is a differential).
- Experience, Service, Sales and B2B Commerce Cloud knowledge is expected.
- Salesforce Certifications are considered a differential
As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.
Additional Benefits Information As Follows:
Salary Range: $98,400 – $140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
- Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
- Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
- Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
- Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
- Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
- Employee Resource Groups (Think Tanks and Innovation Squads)
- Access to Mental Health & Wellness Programs
Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
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