Senior Manager of Order Processing – Professional Products Division, Streetsboro Distribution Center

Job Title Senior Manager of Order Processing 

Division: PPD Operations

Location: Streetsboro, OH

Reports To:  Director of Physical Distribution

Who We Are:  

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.  

At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L’Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain.   

At L’Oréal Professional Products, our mission is to support hairdressers and develop the hair industry sustainably, and lead the digital transformation of our industry with a customer-centric approach. Our brands portfolio includes L’Oréal Professionnel, Kérastase, Redken, Matrix, and Pureology. 

Position Summary

As Physical Distribution Order Processing Senior Manager to join our PPD distribution team in the Professional Products Division of L’Oréal USA. This role will be responsible for the overall management and performance of the Order Processing area including all Picking Operations, Replenishment, and End of Line Palletization. 

You will lead a team of approximately 40-45 people including 1 direct report. Responsibilities include daily allocation of resources, leadership, communication, training and coaching to ensure the department order preparation goals are met.  All must be done while adhering to Corporate safety, environmental, hygiene, quality, productivity and cost control standards.

Essential Duties and Responsibilities

• Responsible for applying and enforcing Corporate safety, health and environment procedures.
• Maintain a clean, neat and orderly work area
• Enforces quality control guidelines and accuracy
• Achieves daily customer order goals for picking, packing and palletization
• Ensures each order is prepared according to individual customer requirements (order prep)
• Monitors employee requirements, induction, training, performance and development on a daily basis.
• Ensures compliance of employees to all corporate and departmental work policies and procedures
• Coordinates with Operations Management maintenance and repair of department equipment
• Ensure compliance with regulatory agencies
• Communicate regularly through all means to coordinate functions and operations between departments
• Continuously review processes and evaluate technical challenges in order to propose solutions, improvements or changes.

 Knowledge and Skills

• BA/BS degree with supply chain and Industrial Engineering background preferred
• Minimum 5-7 years of experience in operations environment with proven ability to manage large teams
• Strong leadership, supervision, motivation, communication and planning skills.
• Computer skills: Microsoft Office with emphasis on Excel, Powerpoint and Outlook
• SAP WMS experience preferred, TMS experience a plus
• Comprehensive knowledge of warehouse operations, strong analytical and project management skills
• Must be able to give and receive innovative, creative and helpful feedback for team growth and productivity.

Must have excellent communication skills, both written and verbal to interface and communicate effectively within the organization, with business units throughout the company, and with partners across the supply chain. Must be a strong team player with a firm, personal commitment toward the business and its customers.

Key Competencies:

• Innovator
  • Puts the consumer as the central focus
  • Challenges the status quo and strives for excellence
  • Innovates beyond the product
  • Seizes what is just starting and opens new ventures
• Strategist
  • Builds a shared vision and strategic frame
  • Creates strategic scenarios for growth
  • Leads transformation by aligning organization and human capabilities
  • Demonstrates sound judgement in decision making
• Entrepreneur
  • Takes accountability with courage and transparency
  • Builds a consumer / customer-centric organization
  • Give space initiatives and enables teams to take risks
  • Delivers both sustainable and short-term results with integrity
• Integrator
  • Fosters a climate of trust, and constructive confrontation
  • Develops collective performance of the team
  • Encourages transversal cooperation
  • Actively networks for effective stakeholder management
• People Developer
  • Treats all individuals in a respectful and consistent manner
  • Leverages diversity
  • Stimulates learning
  • Empowers and develops individuals to contribute to their best  
  • Implement and utilize the L’Oreal USA Manifesto, Behavior Charter and Competencies

What’s In It For You: 

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan) 
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!) 
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance) 
• Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!) 
• Employee Resource Groups (Think Tanks and Innovation Squads) 
• Access to Mental Health & Wellness Programs  

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! 

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.  

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind. 

To learn more about L’Oréal’s commitment to sustainability, please click HERE  

To learn more about L'Oreal Operations, click here.