Development and management of the project and change request plan, objectives and scope with an overarching focus on customer experience.
Hands-on experience of delivering end-to-end CRM projects facilitating meetings to guide business requirement and thinking; ensuring CRM solution implemented with the best in class processes and approaches.
Determine business needs and internal/external resources required to execute the CRM project/change request successfully.
Assignment and management of business resources, managing the development of both human and system capabilities.
Creation and coordination of project documentation and processes, developing and track project action items and issues.
Identification and communication of risks and mitigating actions.
Strong vendor management skills.
Regular communication of project progress to sponsor, project teams and Leadership Group.