Función Laboral: Retail - Tienda
Tipo de contrato: Jornada Completa
Ubicación: Northern Ireland
País: United Kingdom
Kiehl’s is an ever-growing company with an entrepreneurial spirit, dedicated to outstanding service, unique experiences, and giving back to the communities we serve. If you share our ideals, we’d love to welcome you to our family.
This role will be responsible for driving the retail sales performance of the store and achieving superior customer service. The Store have experience managing and developing a team through motivational leadership, delegating roles accordingly, as well as ensuring stock levels are maintained and budgets are managed accordingly.
Master Category Knowledge
Have a full understanding of all Kiehl’s products within the range and update this knowledge to the team whenever necessary
Be aware of competitors’ products and activity
Have detailed knowledge and awareness of the beauty market
Attend, engage and participate in all brand training, and implement afterwards
Execute Business & Operations
Complete all paperwork accurately, legibly and on time
Be fully aware and accountable for achievement of store retail targets
Closely monitor stock levels, raise and rectify stock issues
Offer creative ideas to generate new business; with focus on product launches and anniversaries
Plan and deliver business rotas / daily planners to ensure the business is covered on key trading hours
Ensure merchandising guidelines are followed in store, maintaining brand image
Perform to personal targets and monitor each team member’s individual target
Using analytical skills to appraise the business’ strengths and weaknesses. Devising critical paths with solutions to success.
Build strong relationships with the team, store management, Area Manager and Head Office
Drive Selling Process/Techniques
Ensure you and your team deliver luxury service at all times, inviting customers back for a return appointment
Generate retail sales through the successful execution of in-store events and strengthen brand loyalty
Ensure you and your team make appropriate, personalised product and sample recommendations
Ensure you and your team have a strong focus on link-selling and the recruitment of new customers
Ensure you and your team use confident communication and presentation skills when dealing with customers
Foster Service Attitude
Show passion for people and products
Ensure you and your team follow the grooming guidelines to promote the brand image
Ensure the store is a clean and hygienic work area and adhere to hygiene rules
Conduct business to business networking to optimise opportunities for the store, with a focus on demonstrations and events
Master customer profiling
Ensure all customers receive the highest level of service
Fosters team spirit
Lead by example
Offer regular and timely performance-based feedback on team productivity, service levels, product knowledge, selling skills, professional demeanour, etc.
Track team performance and manage any non-performers.
Assist, when requested, in completing team members appraisals (MAP and PDR)