Función del empleo: Operations

Tipo de puesto: Permanent

Tipo de empleo: Full - Time

Localización: Hoofddorp

País: Netherlands

Supply Chain at L’Oréal Nederland

At L’Oréal you will be working together with driven people and a management team that will help you to become the best version of yourself. L’Oréal offers an international and diverse working environment where fun and hard work go hand in hand. We take our corporate citizenship seriously and as an employee, you can play an active role. Currently we are recruiting for a Customer Service Operator role for our multidivisional Customer Service team at our head-office in Hoofddorp.


What are you going to do?

As a Customer Service Operator, you will be working in a team of 9 people, including the Customer Service Manager to whom you will report. You are (amongst others) responsible for:

  • Establishing a professional B2B relationship with all customers from all four divisions in order to optimize the service levels.
  • Proactively participating and following up on the order-to-cash processes
  • Efficiently answering the customers’ requirements such as deadlines, shortages, information requests and dispute solving in a defined timeframe.
  • Working in our CRM tool by recording, analyzing, following up and solving dispute situations (complains, deductions, returns etc.) in accordance with the Credit Manager, the Sales and Controlling teams and the Physical Distribution counterparts.
  • Answering questions by e-mail and phone of all customers form all four divisions through various platforms. 


What are we looking for in you?

To maintain our leading position in the beauty market, we are looking for ambitious people who are willing to think outside the box. People that dare to challenge the status quo and are interested in improvement. Someone who is able to work in a structured way, with an eye for detail, but also comes up with new ideas. Above all, L’Oréal strongly believes in the power of their people:


“A company is not walls and machines, its people, people and people”

(Eugène Schueller, the founder of L’Oréal)



  • Are in the possession of an MBO or HBO degree
  • Have a clear affinity with Customer Service and Supply Chain topics
  • Are customer oriented with good communication skills
  • Preferably have experience in working with tools like SAP, Microsoft Excel, Salesforce
  • Are available for a minimum of 32 hours per week
  • Speak Dutch (and English preferably)


We offer you:

  • An inspiring environment with international colleagues
  • Career path possibilities within Customer Service or other operational fields
  • A competitive salary and good secondary employment benefits

(Profit sharing, 13th month, retirement, collective healthcare, etc.)

  • Discount for personnel on our L’Oréal product ranges
  • Broad and professional training offer



Are you ready for this challenge and do you meet the criteria? Make sure to apply!


Diversity in our recruitment process:

L’Oréal does not make any distinction in gender, age and ethnicity and believes in the power of a diverse workforce.


“A diversified workforce in every function and on all levels strengthens our creativity and our understanding of consumers and it enables us to develop and market products that are relevant“.

(Jean-Paul Agon, CEO L’Oréal)