Customer Care Specialist CPD
In our company Customer care is much more than just talking with clients. It’s about the process management and innovations.
Are you interested in a highly prospective career in Customer care?
Would you like to learn new things and develop yourself further?
JOIN OUR TEAM IN OPERATIONS DEPARTMENT!
• Establish a personalized relationship with the client in order to optimise the service level.
• Proactively ensure order processing and follow-up until the delivery.
• Efficiently answer to the clients requirements (deadlines, shortages, information, disputes)
• Record, analyse and follow up the disputes situations (complains, deductions, returns etc.)
• In accordance with the Credit Manager, the sales and controlling teams, and the physical distribution.
• Stay in touch with the Credit Manager in order to identify any credit risks and to implement adapted corrective actions.
• Be responsible for the client accounts clarity (clearing of accounts)
• Leadership of small projects and process improvements
• According to the organisation, participate to the implementation of projects in collaboration with the client (ex: information sharing, stock levels optimizations etc.)
• University graduate is an advantage
• Native Czech/Slovak, fluent English
• Highly motivated and open to the international environment
• Possess strong PC skills (MS Office)
• Strong comunication skills
• Enjoys seeking new and creative solutions to business problems
WHAT WE OFFER:
• Motivating and modern working environment
• Program for personal and professional development
• Dynamic and entrepreneurial working environment
• Attractive salary and package of benefits
• Wide range of local and regional career opportunities
• Soft skills trainings