Función del empleo: Operations

Tipo de puesto: Permanent

Tipo de empleo: Full - Time

Localización: Prague

País: Czech Republic

Customer Care Specialist CPD 

In our company Customer care is much more than just talking with clients. It’s about the process management and innovations. 
  
Are you interested in a highly prospective career in Customer care?  
Would you like to learn new things and develop yourself further?  
 
JOIN OUR TEAM IN OPERATIONS DEPARTMENT! 
 
 
YOUR RESPONSIBILITIES: 

Establish a personalized relationship with the client in order to optimise the service level. 
Proactively ensure order processing and follow-up until the delivery. 
Efficiently answer to the clients requirements (deadlines, shortages, information, disputes) 
Record, analyse and follow up the disputes situations (complains, deductions, returns etc.)
In accordance with the Credit Manager, the sales and controlling teams, and the physical distribution.
Stay in touch with the Credit Manager in order to identify any credit risks and to implement adapted corrective actions.
Be responsible for the client accounts clarity (clearing of accounts) 
Leadership  of small projects and process improvements  
According to the organisation, participate to the implementation of projects in collaboration with the client (ex: information sharing, stock levels optimizations etc.) 
  
IDEAL CANDIDATE: 

University graduate is an advantage 
Native Czech/Slovak, fluent English 
Highly motivated and open to the international environment 
Possess strong PC skills (MS Office) 
Strong comunication skills
Enjoys seeking new and creative solutions to business problems 
  
WHAT WE OFFER: 

Motivating and modern working environment 
Program for personal and professional development 
Dynamic and entrepreneurial working environment 
Attractive salary and package of benefits 
Wide range of local and regional career opportunities 
Soft skills trainings  
 

#}