Función del empleo: Digital
Tipo de puesto: Permanent
Tipo de empleo: Full - Time
País: Czech Republic
Social Media Community Specialist
Manage social interactions across brands´ social media channels to increase brand exposure and strengthen brand image and customer´s experience.
Customer Service - interact with consumers
Interact with consumers (followers, viewers, fans) in social media channels of our brands (Facebook, Instagram) using social media management software Sprinklr
Ensures good customer service through providing appropriate information to answer questions, including providing data for reports to justify the value & contribution of social communities to institutional KPIs.
Enhance and monitor Brand´s visibility
Act as an in-house community insights expert who can advise internal stakeholders in current trends, customer’s behaviour & insights
Watch for UGC, identify and curate existing relevant UGC content in line with the brand sense of purpose
Keep up to date on social media trends and best practices educating internal stakeholders
Provide internal stakeholders with detailed feedback
Produce social media listening and engagement reports for internal teams to fuel insight development
Summarize insights and conversations to create actionable, operational reports that lead to optimization and efficiency in performance
Who are you?
Minimum 1 years of social media experience demonstrating success with community growth and engagement
Experience in social with both B2C initiatives; experience with beauty community a plus
Strong project management skills, specifically managing deadlines, social execution and reporting
Experience with PR writing and blogger outreach programs a plus
Motivated community manager who will continually optimize social efforts and generate new ideas to spur growth and engagement
Must be a creative thinker who continuously generates innovative ideas to reach target audiences and business objectives
Ability to manage, monitor and participate in conversations with customers, fans and enthusiasts on social channels
Excellent writing skills and experience drafting social posts, working with editorial and content calendars
Excellent interpersonal communications skills and articulate in presenting and selling your ideas
Experience working with social media analytics, specifically measurement and effectiveness of social media activities
Openness to monitoring social communities during nonstandard work hours, if needed
Ability to execute and manage paid social ad campaigns is a plus
Must have strong grasp of Social Media, Facebook, Instagram, etc.
Ability to create and manage social communities
Must be very comfortable on phone with customers