Función Laboral: CMO & Digital

Tipo de contrato: Jornada Completa

Ubicación: ILE DE FRANCE (except Paris)

País: France

Organization :

 L’Oréal is present in 130 countries on five continents. For more than a century, L’Oréal has devoted itself solely to one business: beauty; it is now the industry world leader with €25, 26 billion consolidated sales (in 2015).

The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires. To achieve this ambition, L’Oréal can rely on the support of a performing IT team.

 IT EMEA’s purpose is to answer and anticipate business expectations efficiently by deploying and developing IT solutions accross Europe, Middle East and Africa.

 As a true business partner for all our divisions, our multicultural team directly contributes to the success of L’Oréal’s brand portfolio: Lancôme, Yves-Saint Laurent, Biotherm, Kiehl’s, La Roche Posay, Vichy, Garnier, Maybelline New-York, Kerastase, Redken (…)

Responsibilities and main missions:

The CRM B2C Delivery Manager is accountable for :

  • Organizing all development and run activities of the CRM platform
  • Defining the CRM platform architecture and ensuring the technical consistency of all development
  • The quality of the delivery on a mid-term approach

Delivery Management

  • Plan all development according to programs portfolio
  • Organizes resources according to release plan
  • Validate all technical specifications and ensure the sustainability of the platform
  • Liaise with CRM Programs Manager to fulfil business request


Run Management

  • In charge of the daily operations of the platform
  • Accountable for the platform availability
  • Guarantees the quality of the delivery by ensuring that all services are delivered with a SLA


Architecture définition

  • Defines the future state of the IT architecture to support realization of the corporate strategy
  • Acts as an expert and shares expertise including best practices and market & technologies trends
  • Provides solutions to complex business problems

Experience and expected qualities:

To fill this position, we are looking for a strong team-player with excellent communication / interpersonal skills. You should be able to demonstrate the ability to achieve results, negotiate effectively, and communicate confidently with a wide range of people at all levels of business.


Expérience :

  • 5+ years in management of development team
  • 5+ years in CRM projects (budget, resource management, partner management)
  • 5+ years in expertise of CRM platform architecture


Project Management :

  • Project management methodology (V cycle, Agile, Kanban)
  • Ability to manage external partners
  • Highly organized with attention to quality work
  • Excellent communication skills both verbal and writing


Technical expertise :

  • CRMB2C Tools : Salesforce, Adobe Campaign
  • ETL and Databas tools : Informatica, SQL Server
  • Project management tool (MS Project, JIRA, Trello)


Others :

  • Fluent English is mandatory