Función del empleo: Sales

Tipo de puesto: Permanent

Tipo de empleo: Full - Time

Localización: London

País: United Kingdom

E-Commerce National Account Manager 

The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005.  Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.

Consumer Products Division
The Consumer Products Division’s mission is universal: to offer the best in cosmetics innovation to the greatest number of people on every continent. Its brands are available in all mass-market channels (hypermarkets, supermarkets, pharmacy’s and retail stores). The division is the spearhead of the group’s quest to win over a further billion consumers. The Consumer Products Division includes popular brand such as L’Oréal Paris, NYX, Mixa, Garnier, Maybelline & Essie. 

You will;

L’Oréal UKI is seeking dynamic, results driven eCommerce- National Account Manager to accelerate our beauty Pure Play business. Working in a newly formed, fast moving pure players team, they will be joining at pivotal time. Managing one of our fastest growing and most strategic beauty e-commerce customers.  
The pureplayers account team sits within a newly formed & purpose-built e-comm business unit with expertise in performance marketing, shopper marketing & content creation and delivery – enabling the team to work closely with experts & brand partners who are essential to grow this strategic channel. This role is an exciting opportunity to take on an established business and take it to the next level. 


Be building credible and collaborative working relationships with your customer & key cross functional contacts, including supply, finance & marketing

Present internally & externally, to multiple stakeholders, new business opportunities which deliver value for both L'Oréal & the customer, considering the impact for your team but also the wider channel

Using Market insights develop retailer centric strategies for your customer; identify joint objectives and build business plans for mutual growth

Sell brand & product propositions & negotiate commercial plans 

Influence future retailer initiatives and collaborations; ensuring our brands maximizes all available opportunities in store and online

Manage all lines of the P&L from, sell in down to gross margin, retail sell out and your share position in the market and SIT levels to ensure delivery of key KPIs both internally & externally. Including negotiating & tracking the business plan with the customer. As part of this you will need to be comfortable trading e-com specific levers such as media as part of the wider business plan with the customer. 

Must have a meticulous eye for detail when it comes to e-merchandising. Will have strong passion for growing the user experience of the beauty shopper, and a hunger to continually improve the product detail page across Imagery, text & reviews to grow the conversion rate.  

You will be able to apply category approach which is insight driven and incorporates brand plans to ultimately execute an activation plan that excite shoppers and wins share. Including the ability to build & execute a promotional strategy that encourages the right shopper behaviour and grows category value.

Understand the critical importance and certain technicalities of supply chain in delivering exceptional customer service and market leading user experience. 

Will be strategic in planning to grow page traffic with through both organic content and paid levers. Responsible for a good return on investment in marketing packages and campaigns bought from the retailer. 

You are;

Negotiator: Strong negotiator & collaborative in your approach to customer relationships, someone who looks for a win-win opportunities with our retail partners
Highly numerate – strong analytically
Proactive:  driven and tenacious with an ‘anything is possible attitude’ 
Organised: Highly organized with prioritization skills.
Measured: We want to track the success of our campaigns and initiatives so projects must be able to show ROI.
Accurate: You have the ability to work to a high degree of accuracy and meet deadlines. 
Entrepreneurial. Every day, you spot opportunities to drive growth for our brand and our customers, making sure the good name of our brand is always protected. 
Super creative: Whether it be in overcoming challenges or creating artwork for your channel, creativity is our back bone, and we love new ideas. 
Teams are the new heroes: There is no better feeling than being part of a successful and dynamic team, so even if you are Superman or Wonder Woman, you recognise that teams are the real heroes. 
Only Human: we all make mistakes, but you are not afraid of failure. You learn and show how the experience has helped the business learn for the future and benefitted all.
Ambitious: You crave success and L’Oréal is the ultimate place to achieve your dreams. We will support you all the way and make sure you have the support and development in place to help you succeed. 
You. You are real. And you’re true to yourself. We cherish and celebrate diversity so you will feel right at home whoever you are.

You have;

Minimum 2 years of Account Management experience and preferably Grocery E-com experience.
Proven experience of managing customer P&Ls and KPIs
Good appreciation of digital marketing & supply chain in the beauty industry 
A strong communicator and passion for collaboration.

You show

Ambition: You anticipate, think and dream big, demonstrating a high level of aspiration. You are self-driven and show proactivity, especially when seeing problems as challenges. You thrive for exceptional performance.

Judgement: You can balance operational and strategic thinking, challenging the status quo and managing confrontation effectively. You cut quickly through complexity and ambiguity whilst also thinking sustainably and are future-oriented. You reduce complexity to get things done.

Resilience: You always demonstrate purpose and ownership mindset but manage your own energy well. You uphold positivity for others and persist, bouncing back when faced with obstacles. You step back at times and accept limits.  

Empathy: You cooperate and network effectively, creating genuine and trustful relationships with diverse people. You are sensitive to beauty and related emotions, always supporting others and showing benevolence. You understand and respect others’ feelings and motives.  

Learning Agility: You are a self-motivated learner, showing self-awareness and demonstrating openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.

You get

We put people development and learning at the heart of our business; we’ll help you master your role, develop your technical expertise and you’ll benefit from exceptional management and leadership programmes. From face-to-face workshops to our global online learning resources, you’re actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. Don’t forget that every employee gets 3 Coursera credits; that means you can get qualifications from over 1000 universities from around the world, with thousands of courses to choose from.

Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the you can enjoy more time with your friends and family.

As any great employer should do, we make sure we look after your financial wellbeing. That’s why we have a great pension plan, profit share scheme and many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do; fully training employees as mental health ambassadors to support and educate ourselves further. There’s also the chance to enrol in medical and dental insurance, gym discounts, health check-ups and even yoga and Pilates classes to employees in all of our locations.

Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands? Plus, you also get the option to share that in our Friends and Family sales as well!

How we recruit

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.