Función del empleo: Sales & Business Development

Tipo de puesto: Permanent

Tipo de empleo: Full - Time

Localización: London

País: United Kingdom

The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005.  Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.



As an experienced National Account Manager, you will be responsible for driving an ambitious ecommerce growth agenda, co-developing and implementing the ecommerce strategy, owning the total plan within your respective channel and working with the multi-functional account team and broader stakeholders to activate against the plan.

You will be a key member of a multi-functional ecommerce business unit with the mission to win serious market share online. Working alongside and collaborating with experts in media, merchandising, brand activation and shopper marketing.

You are the owner of the account and channel performance scorecard, where ecommerce specific KPIs are reviewed (e.g merch compliance, PM ROAS, conversion %+/- etc). You will have shared growth and P&L responsibility with the commercial teams for driving an agenda of profitable growth gross-REX. You will build and develop ecommerce specific contact strategies beyond commercial trading, to unlock incremental activation opportunities including performance media, CRM and implementation of services, bringing in expertise from within CPD and CMO to work on the activation accordingly.

Agree growth and activation targets for ecommerce with key stakeholders, regularly track & communicate the progress
Set and align teams to the ecommerce strategic priorities for the channel. Develop retailer centric ecommerce strategies for the channel; identify joint objectives and build business plans for mutual growth.
Present internally & externally, to multiple stakeholders, leading on ecommerce KPIs and actions, activation and target tracking across the channel.
Develop and communicate the account ‘execution playbook’ to best execute CPD brands on site and use Edge metrics internally & externally to drive content excellence on our retailer websites. Develop and update the retailer activation roadmap.
Ensure ecommerce is at the forefront of the retailer discussions internally and externally. Develop cross-functional relationships with retailers to unlock incremental activation opportunities.
Partner with Head of ecom Media to implement media plans and oversee negotiation and implementation of CRM & performance media activities, working closely with internal experts to maximise ROI.
Partner with the Online Brand Management community and Traffic Trading Manager to maximise brand traffic with promo period, on-site visibility and to maximise ROI on traffic driving media by negotiating strong retailer support.

Educated to degree level
Highly numerate – strong analytically
Strong negotiator & collaborative in your approach to customer relationships, someone who looks for a win-win opportunities with our retail partners
Proactive, driven and tenacious with an ‘anything is possible attitude’
Highly organized with prioritization skills.

Strong Communication skills – written and verbal
Excellent presentation skills with attention to detail for creating sound commercial arguments
Strong influencing skills – you will be required to demonstrate thought leadership as well as drive to execution
Ability to build strong relationships, both internally and externally
Experienced in managing complexity within a fast paced sales / retail environment