Función del empleo: Operations

Tipo de puesto: Permanent

Tipo de empleo: Full - Time

Localización: London

País: United Kingdom

The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world.

We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation.

Luxury Products Division

As the Retail Supply Chain Planner, you will be responsible for supply management of 40 L'Oréal boutiques across our fast growing brands: Kiehl’s, Urban Decay and Atelier Cologne. This will include managing the order flow through to delivery, striving to hit our supply chain targets, and supporting the business growth. This role is embedded within the supply chain structure. You will work closely and collaboratively with many departments. A key focus is how we execute operational excellence, drive continuous improvement, best in class launches and build a truly collaborative relationship.

You will:


As a successful self starter and business partner, you’ll be the point of contact for the supply chain relationship with our boutiques. In this exciting role you will be responsible for overseeing and managing the Luxury Products Division’s overall supply chain and logistics strategy alongside operations in order to maximize the process efficiency and productivity. In addition, you will play a crucial role in developing and maintaining strong relationships with store managers and our Distribution Centre.


•Responsible for supply management of 40 L’Oréal boutiques across our fast growing brands
•As a “go-to person” for Retail Supply Chain, you will build good relationship with store managers and help them to improve processes.
•Responsible for supporting and implementing the Retail Supply Chain strategy of the brands in compliance with Group norms and best practices.
•Work closely with other European countries and Retail Supply Chain Team Worldwide to improve processes and prioritize developments of MARS system.
•Work closely with Operations Team (Operations Manger, Profit Protection Manger, Systems Manager, etc.)
•Work with Brand Demand Planner on retail forecasting to ensure accurate supply planning
•Responsible for new openings and closures.
•Ensure data from our retail tool reconciles with SAP system
•Regular store visits (especially boutiques with the lowest and the highest level of performance) to identify opportunities or risks.
•Embody the entrepreneurial spirit of the brands, continuously challenging and improving our current retail supply chain processes.

In short, you will be a team player within the Customer Supply Chain and Commercial Operations teams with a multifunctional and collaborative approach and the ultimate aim to better serve our customers.

You are:

Entrepreneurial. Every single day, you spot opportunities to shake things up and change the world for the better.
Adventurous. You’ll embrace challenges and change, with a drive for continuous improvement.
Ambitious. You crave success and we’ll support you all the way.
Respectful. Whether you’re talking to a business leader or a customer, you treat everyone the same way.
Team work. You recognize that teams are the real heroes.
Responsible. You’ll treat our customers and our consumers as if they’re your own.

Open. To new ways of doing things and challenging the norm.

You have:

Experience of developing and managing relationships, with a past record engaging and influencing internal and external stakeholders.
Supply Chain Knowledge/Experience: understanding of key Supply Chain functions including; Customer requirements, Supply & Demand planning, Physical Distribution, Cost To Serve and Stock In Trade. 
Customer facing experience, with the ability to engage and influence our customers towards the execution of best practice, whilst building a collaborative customer relationship.
Project Management: Excellent organisation and prioritisation skills – able to work effectively to deadlines.
Problem Solving Skills: Able to solve problems effectively and look for alternative solutions when challenged, whilst able to communicate new methods to others.
Excellent Communication skills, and be able to effectively communicate with stakeholders across functions, communicating challenges and successes both internally and externally