Función del empleo: Sales & Business Development

Tipo de puesto: Permanent

Tipo de empleo: Full - Time

Localización: London

País: United Kingdom

Senior National Account Manager – Boots - Active Cosmetics

Vichy, La Roche-Posay and CeraVe

L’Oréal is the world’s number one beauty company, present in 130 countries across five continents and employing over 77,000 people globally. By the year 2020 the Group aims to recruit one billion new consumers globally as part of its universalisation strategy.  The culture of innovation and entrepreneurialism is pivotal to the Group’s success and the success of its 32 international brands.

The Active Cosmetics Division is the world leader in dermocosmetics, enjoying double digit growth in the UK and Ireland for several consecutive years as a result of increased awareness and customer advocacy. The division includes six brands: La Roche-Posay, Vichy, Skinceuticals, CeraVe, Roger & Gallet and Sanoflore. The brands are sold in healthcare outlets worldwide, including pharmacies, drugstores, medi-spas and physician’s offices. Our brands are developed and endorsed by health professionals, including dermatologists, pediatricians and cosmetic doctors.


Responsible for accelerating the revenue growth in Boots within a sustainable and profitable strategy whilst maintaining our unique brand values (science, quality, health, innovation and advice). To achieve this, the individual will manage an intern, reporting to the customer business manager for national accounts. He/she will be responsible for delivering sales performance on skincare ahead of budget growth whilst continuing to maintain the integrity of our selective distribution network. He/she will develop an effective, professional relationship with key personnel at Boots whilst working in a cross-functional team to develop a tailored, collaborative business plan for the retailer. This role is the lead role on the Boots account, managing the relationship with the skincare buyers, on the biggest customer within the division. 


  • Build and achieve the customer results for the full customer portfolio:
    • Sales, market share, P&L down to gross margin, forecasting
    • Build customer plans based on category thinking and divisional priorities. To cover UK and Ireland, bricks and mortar and .com, trading and partnership marketing.
  • Develop a team:
    • Directly lead and develop the annual intern supporting the Boots business.
    • Support the development and thinking for the non-skin categories within Boots (managed by an NAE responsible for sun, baby, mens, hair and healthcare).
    • Cascade down information provided by manager and up for significant customer updates
  • Manage a customer-centric approach:
    • Develop relationship with Boots built on integrity and trust - growing and maintaining network within their business, providing them with reliable, timely support and being known as the go-to partner for expert skin
    • Identify ‘triple-win’ growth opportunities (win for the consumer, win for the retailer, win for L’Oreal)
  • Animate an efficient multifunctional organization internally and externally:
    • Advocate Boots interests within L’Oreal by animating peer functions: marketing, supply chain, controlling, category management, digital and finance
    • Monitor and communicate on account performance to key internal stakeholders

Preferred qualifications/experience:

Alongside experience in a similar role and excellent leadership & communication skills, you should be confident demonstrating all of the following:

  • Strong experience in a customer-facing role
  • Proven knowledge of retailer strategies and objectives
  • Excellent teamwork skills with proven ability to collaborate across multiple disciplines to ensure product success and ability to influence cross-functional teams
  • Knowledge of how and when to escalate effectively and clearly to business advantage

·       Operating with discipline and attention to detail

·       Strong analytical skills including competency with Excel and PowerPoint

·       Ability to operate in a fast paced environment


  • Innovator
  • Strategist
  • Entrepreneur
  • People Developer