Función Laboral: Retail - Tienda

Tipo de contrato: Jornada Completa

Ubicación: London - Field & Stores

País: United Kingdom

Make-Up Artist

Lancôme is a pioneering brand and a visionary ahead of its time. A brand which keeps writing the future of cosmetics: from Niosôme to Visionnaire, and from Trésor to La Vie est Belle, Lancôme successfully combines scientific expertise and an intuitive understanding of women's needs.

A Make-up Artist will be responsible for representing Lancôme as a true ambassador, offering our customers’ excellent service at all times. You must have a passion for make-up and have a proven track record of consistently achieving sales targets. You must be confident in educating customers on the latest make-up tips and techniques, and helping to promote brand awareness through in-store events.

 

Master Category Knowledge

  • Have a full understanding of all Lancôme products and services

  • Attend, engage and participate in all brand training, and implement afterwards

  • Monitor Icon products on a daily basis

  • Be aware of competitor’s products and activity and have knowledge of account performance in relation to Department’s performance

  • Have detailed knowledge and awareness of the beauty market

  • Be able to offer a high level of expertise in terms of makeup techniques and personalised service

 

Execute Business & Operations

  • Be aware of account and personal targets and key performance indicator targets

  • Complete all personal paperwork accurately, legibly and on time

  • Be aware of and abide by store rules and regulations

  • Closely monitor stock levels, following retailer guidelines, raising issues to line manager

  • Offer creative ideas to generate new business; with focus on product launches and anniversaries

 

Drive Selling Process/Techniques

  • Deliver luxury service at all times, inviting customers back for a return appointment

  • Generate retail sales through the successful execution of in-store events and strengthen brand loyalty

  • Make appropriate, personalised product and sample recommendations

  • Have a strong focus on link selling and the recruitment of new customers

  • Use confident communication and presentation skills when dealing with customers

 

Foster Service Attitude

  • Shows passion for people and products

  • Follow grooming guidelines to promote the brand image

  • Maintain a clean and hygienic work area and adhere to hygiene rules

  • Master customer profiling

  • Be involved in outside demonstrations/events

  • Conduct business to business networking – building a new customer base

 

Leadership

  • Coaches peers

  • Foster team spirit

  • Leads by example

  • Share artistry know-how and experience

  • Works effectively with colleagues in store, in the field and in head office

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