Función del empleo: Operations

Tipo de puesto: Permanent

Tipo de empleo: Full - Time

Localización: North Little Rock, AR

País: United States

L'Oréal USA

Manager, Performance Improvement | North Little Rock, AR

Lead and coordinate the steering effort to implement sustainable processes that will lead the site to achieve excellence in Safety, Quality and Performance and to assess the strategic business needs of the organization, determines the Technical performance level required of individuals to support the business needs, assesses individual and organizational Technical performance gaps and develops interventions to address the gaps.

General Job Duties

Responsibilities are not limited to the below listing.

  • Leads, facilitates and coordinates implementation of sustainable processes to achieve excellence in safety, quality and performance.
  • Ensures processes are implemented and penetrate the organization and its culture.
  • Drives implementation of new processes and ensures their sustainability at the cell level by being involved in the training of the cell managers and department heads, following up with assessment and tracking appropriate leading indicators.
  • Leads projects with the scope of work required to move the facility forward with TPM methodologies.
  • Maintains the Site CMMS system (including Troubleshooting, New Line Set Up and coordination with other Facilities) and develops training for employees on the use and functions of the system.
  • Maintains the Site SPI system (including Troubleshooting, New Line Set Up and coordination with other Facilities) and develops training for employees on the use and functions of the system.
  • Maintains the Site Informance system (including Troubleshooting, New Line Set Up and coordination with other Facilities) and develops training for employees on the use and functions of the system
  • Manages the onsite central store for the facility, which includes but not limited to any budgetary and/or performance issues.
  • Manage and direct the Technical training and development function.
  • Identify and assess individual and/or organizational Technical learning needs
  • Coordinate and schedule all internal and external Technical training
  • Find and select external sources for Technical training
  • Utilize assessment tools (qualitative and quantitative) for all Technical training sessions and apply information to continuous improvement
  • Represent the plant during internal and external functions (i.e. audit, training sessions, business meetings);

Culture Change

  • Addresses and reduces the fear of change by implementing a coaching culture with all employees.


  • Ensures that all objectives are tracked through scorecareds posted by the work stations that define the team’s performance and used by the team on regular basis.
  • Creates appropriate leading indicators for the team understanding how they assess against the processes and how they can affect the results posted on the visual management boards.
  • Conducts regular audits and assessment on the processes implemented.

Educational, Mental, Or Certification Requirements

  • Bachelor of Science degree or equivalent experience;
  • 5-8+ years experience in manufacturing;
  • Exemplify leadership;
  • Expert in TPM/Lean Practices
  • Expert in Coaching
  • Strong PC Skills utilizing Excel, Access, PowerPoint, and related MS Office Software
  • Strong English oral and written communication skills, French a plus.


  • Be self motivated and work independently and as a team member, make decisions, and use adequate organizational and time management skills;
  • Have the ability to manage team and to work well in a cross-functional team;
  • Communicate effectively, both orally and in writing, and build positive work relationships with all levels of the company;
  • Have strong organizational skills;
  • Demonstrate professional judgment and sound decision-making skills;
  • Have the ability to manage multiple priorities in a fast-paced, dynamic environment;
  • Work flexible hours/shifts, including overtime;
  • Maintain a safe work environment and follow all safety procedures;
  • Must produce World Class Results through teamwork;
  • Must selflessly develop others;
  • Must thrive within a changing organization and fast-paced work environment;
  • Efficiently produce quality cosmetics in the right quality at the right time for L’Oreal USA customers;
  • Must create and provide an environment in which employees can work safely and thrive;
  • Must act as a responsible citizen in our company and community;
  • Must manage the plant’s assets to maximize our stockholders return;
  • Must demonstrate a 100% responsibility and not make excuses or cast blame;
  • Must implement and utilize the NLR L’Oreal USA communication model;
  • Resolve conflicts directly;
  • Must listen for understanding;
  • Must have a positive attitude;
  • Must be committed to team decisions.

Environmental Factors

  • Production machinery may produce noise levels that exceed OSHA’s action level: Employees are provided with and are required to wear personal hearing protection devices in these areas;
  • Employees are required to wear steel-toed shoes.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.