Función del empleo: Marketing

Tipo de puesto: Permanent

Tipo de empleo: Full - Time

Localización: Madrid (Madrid)

País: Spain

Would you like to be part of the No. 1 multinational company in the beauty industry, with presence in 130 countries, with more than 35 brands and which is also part of the top 30 most sustainable companies?

We are looking for a CRM Project Manager to handle marketing relationships for our brands. This professional would be responsible for deploying data technologies and Customer Journeys innovation in Business Units, fostering and mentoring team for them to adopt and use in BAU operations.


KEY RESPONSIBILITIES:

Management of customer data collection, its accuracy and maintanceacross platforms. Management of data within the CRM database, ensuring all data is accurate and cleansed for reporting and analysis.

Coordinating the development of automatic CRM reports & deliver actionable customer insights for different stakeholders withingthe company.

•Act as the single point of contact for all customer data and CRM analysis.

•Be proactive in translating customer lifecycle datainto meaningful insights and actionable recommendations at a strategic and tactical level

•Wirkclosely with eCommerce, Retail , activation & Product teams to scope and develop scheduled KPI reporting on acquisition, loyalty and maketingeffectiveness.


CORE KPIS ARE:

I  Sell Out CRM

II Incremental Revenue

iii Contactabillyrates & Data base size


DELIVERABLES/OUTCOMES ARE:

•Business CRM goals

•Strategy creation per brand

•Tactics frame to deliver the strategy and the goals


DEPTH KNOWLEDGE WE ARE LOOKING FOR:

•CRM (Business approach)

•Acquisition campaigns

•Activation campaigns


STAKEHOLDERS:

•Zone (Spanish market)

•CMO

•Brand Team incl. Brands & Product Team

•Retail and finance teams.

•Agencies


If you have at least 2 years of experience and a B2 level of English and Spanish (or higher) please don't hesitate to apply.

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