Función del empleo: Information Systems

Tipo de puesto: Permanent

Tipo de empleo: Full - Time

Localización: Berkeley Heights, NJ

País: United States

Job Title: Senior Manager of Infrastructure (US)

Company: L’Oréal USA

Group:  Americas Infrastructure Group

Base Location: Berkeley Heights, NJ

Travel Required: locally in central NJ as needed; NYC occasionally; potential for some domestic & international travel

 

SUMMARY

  • Report directly to the Assistant Vice President of IT Infrastructure (US)
  • The role requires a passion and expertise in IT operations and delivering world class service to the L’Oréal business
  • Able to build strong relationship with the business in order to meet their IT requirements and deliver an exceptional client experience
  • Responsible for guiding, building and evaluating a team that are in multiple physical locations in the NJ area
  • Provide encouragement to team members, including communicating team goals and identifying areas for new training
  • Work with the L’Oréal Americas Zone to ensure compliance with the general IT strategies and procedures.
  • Provide 1st and 2nd level infrastructure support. Other support will be provided at the Americas Zone level
  • Strong analytical business skills, technical competence, communication and leadership skills
  • Experience with multi-tasking and capable of resolving complex problems

Key Responsibilities

  • Managing at least ten or more employees within the department to include hiring, coaching, training, directing and prioritizing work and evaluating job performance
  • Success of overall operations, effectiveness and efficiency of all infrastructure (Systems Administration, Network LAN/WAN Operations and Level 2/Level 3 Service Desk/Desktop Support) of several key locations of L’Oréal 
  • Able to support a large population of remote field sales employees
  • Outstanding individual leadership and team building skills across diverse backgrounds, experience levels and distributed work sites
  • Implement IT plan according to the IT Americas Zone and corporate strategy
  • Participate in the development and review of IT budgets and ensures they comply with stated business goals, guidelines, and objectives.
  • Oversee the execution of IT tasks on achievements and ensure conversion of IT systems to established standards
  • Communicate up and out on all IT issues. Keep all levels of management informed on progress
  • Authorize and oversee the deployment, monitoring, maintenance and support of all hardware, software, networking and telecommunications systems
  • Understand and document business Desktop requirements, support documents and Knowledge articles
  • Ability to travel to support team operations

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation@support.lorealusa.com. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.

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