Función del empleo: Operations

Tipo de puesto: Permanent

Tipo de empleo: Full - Time

Localización: New Jersey - Cranbury

País: USA

This role drives changes and improvements to the supply chain by managing deduction resolutions.  Facilitate these changes by working with appropriate internal and external business partners. Work to streamline internal deduction processes.   Understanding when issues need to be escalated and provide appropriate summarized information to suggest/enable decisions.  

Job Responsibilities:

  • Research returns deductions including returned product disputes. Determine root cause and appropriate actions for resolution
  • Analyze trends in open deductions on the A/R in order to reduce discrepancies and implement permanent resolutions to drive improvements and results
  • Improve the RGA and DIF (destroyed in field) end-to-end supply chain processes
  • Prepare monthly reports for Management, maintaining the A/R system by offsetting approved charge-backs and preparing adjustments for valid deductions
  • Prepare professional quality emails and spreadsheets for communicating with key customers and Sales on the status of open deductions, including requests for repayment of invalid deductions
  • Lead projects to improve the efficiency of deductions processing and increase standardization amongst accounts
  • Represent supply chain at variety of divisional meetings and collaborate with internal and external partners of the supply chain
  • Communicate effectively with key account directors,  sales AVPs, finance directors and AVPs to resolve open deductions and ensure they are accrued on the P/L according to the budgets and negotiated contracts
  • Collaborate with the credit team to proactively resolve deductions and reduce open items on the A/R
  • Collaborate with cash application to improve deduction coding and application
  • Collaborate with Returns to resolve discrepancies and increase standardization of returns processing
  • Negotiate with retailers to resolve open deductions on the A/R


Job Requirements:

  • College degree required
  • Experience in or exposure to Supply Chain preferably with accounts receivable/financial experience
  • Proficient skills in Excel, Word and Outlook
  • Excellent analytical skills
  • Negotiation skills
  • Strong attention to detail
  • Excellent communication, interpersonal and organizational skills
  • Ability to handle multiple projects simultaneously with strong attention to detail
  • Enthusiasm to work in a fast paced, team oriented environment
  • Flexibility to work occasional extended hours as required
  • Ability to present data collected and analyzed to upper management
  • Dependable and reliable self-starter
  • Ability to handle multiple projects simultaneously with strong attention to detail
  • Ability to seek effective and efficient ways to achieve results
  • Ability to build and maintain positive relationships with internal and external customers
  • Ability to influence internal and external stakeholders
  • Understanding when issues need to be escalated and provide summarized information to suggest/enable decisions


We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.